Senior Google Shopping Specialist

2 months ago


Kingston upon Hull, United Kingdom Summit Media 2.0 Ltd Full time

**Google Shopping Specialist**

**Location: Hull / Hybrid**

**Salary: £30000-£46000 per annum DOE plus Flexible Working, Every other Friday off and more great b**enefits**

Do you have experience in Google Shopping? Are you looking for a new opportunity with a leading performance marketing and online retailing agency? If so, please read on

As a **Senior Client Success Manager / Google Shopping Specialist** at Summit, you will be responsible for developing and supporting delivery of the Productcaster suite of tools, as well as managing and supporting the team on a day-to-day basis. We deliver a best-in-class service by ensuring that we provide the relevant support to our clients whilst also building relationships and upselling to grow revenue. You’ll review and devise strategy across our products, most commonly on Shopping, Pmax and feed-related queries aligning to client’s business goals.

On a day-to-day basis the **Senior Client Success Manager / Google Shopping Specialist**
will:

- Lead the Productcaster Client Success Team, taking responsibility for ensuring great performance and best-in-class support across our wide range of clients.
- Own the day-to-day execution of client delivery across Productcaster, supporting and managing the client success managers.
- Assist Productcaster Director in developing relationships and maintaining consistent communication with clients, generating growth via existing client relationships.
- Take responsibility for measuring client satisfaction and devising methods to reduce churn.
- Be accountable for accurate monthly billing and invoicing, supporting finance and providing detailed analysis and support.
- Prioritise support queries, strategic projects and other initiatives to ensure good breadth across all activities, managing key stakeholders both internally and externally.
- Support the analysis of feeds, Merchant Centre and Ads, making recommendations around product breadth, attribute values, filters, and custom labels aligned to wider strategy and business goals ensuring a consistent, complementary approach across all channels.
- Support in the creation of best practice documentation to ensure consistency of process across the business, providing training where required.
- Be a conduit between internal teams, clients and third-party tech; building strong relationships will all partners.

As a **Senior Client Success Manager / Google Shopping Specialist**, you’ll have experience with Google Shopping and extensive experience working with product feeds for retail clients, analysing performance and making strategic recommendations.

Key skills and knowledge include:

- Experience with the CSS program.
- Experience with Feed Management software, e.g. FeedManager, Channel Advisor, Intelligent Reach, Stoptimise, Feednomics or Products Up.
- Strong knowledge of the Shopping channel, with extensive experience of running campaigns.
- Experience of reporting tools to analyse performance and make data-driven decisions.
- Ability to build and nurture relationships, both with internal stakeholders and clients. Communicates and negotiates effectively and persuasively.
- Experienced in line management, promotes learning and development, both for delivery teams and themselves.
- Highly organised, plans own and team work effectively, and can set priorities and manage resources.
- A great presenter of ideas, sharing them in a clear and confident manner to internal and external clients and colleagues.
- Strong working knowledge of MS Office, particularly Microsoft Excel and PowerPoint.
- Performs even under stressful situations and has a positive influence across the business as a whole.

**Who are we?**

Summit is a Changemaker in performance marketing and online retailing. For 22 years, we have worked with some of Europe’s most successful retailers and brands, helping them to transform their online business, growing their customer base and making them more money from retailing online.

We pride ourselves on our retail experience, business agility, genuine people and our proprietary technology, combining all of these with our performance marketing expertise to drive measurable value for our clients.

**What can we offer you?**

As a reward for your time and dedication, we will offer you a competitive salary up to £46000 per annum depending on experience as well as a range of benefits including:

- ** Flexible working**:From flexible start and finish times, to having every other Friday off*, we trust our people to work flexibly around their lifestyle and family arrangements.
- ** Up to 29 days' holiday per year (plus bank holidays)**:Our employees start with 25 days' holiday per year, increasing to up to 29 days with long service. You would also have the opportunity to purchase additional holidays with our holiday purchase scheme.
- ** Milestone days off**: Whether it’s your birthday, you’re getting married, or it’s your child's first day at school, we want you to



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