Housing Officer

**Housing Officer - Tenancy Sustainment (CPS04 Permanent)**

**Details**:
Contract Type: Permanent

No of Positions available: 1

Working Hours: 35 hours per week

**Salary**: £37,326 - £40,988, Grade E4-E1

Location: Hybrid working between Inverness/Invergordon/Home

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As we approach our 50th birthday, Albyn Housing Society has a fantastic opportunity for a Housing Officer to join our passionate and enthusiastic Tenancy Sustainment function in the Customer and Property Services team.

We have many aspirations and ambitions to continually improve our services to our 3,700 customers, spread across 70 rural and urban communities in the Highlands. Our new vision and values will drive our strategic direction by ensuring we:
“Maintain and build quality homes, providing excellent customer service, and giving opportunities for people and communities to flourish.”

We are a people-first organisation, and our values are embodied in our everyday working lives - we want someone to join us who shares and exhibits these values of:
“Being Caring”

Being Adaptable

Being Professional”

As we continue to recover from the Pandemic and face the many and mounting current economic challenges, we are delivering and developing services in new and innovative ways, including participating in a hybrid working model of ‘Hub, Home and Roam”.
- ‘Hub’ means you can still see colleagues face-to-face.
- ‘Home’ is about how we have shown we can be productive and efficient when working remotely.
- ‘Roam’ is about offering community-based service delivery, meeting customers, and visiting them in their homes or local communities.

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**About the Role**

We have an exciting opportunity for an enthusiastic, well organised and caring individual to join Albyn Housing Society in the Tenancy Sustainment function of the Customer and Property Services Team.

As a Housing Officer, you will be expected to deliver high quality customer services to an allocated caseload that will ensure the organisation’s aims, objectives and performance standards are met or exceeded in accordance with all relevant legislation, policies, procedures and best practice guidance, and within available budget parameters.

In particular, as a Housing Officer in Tenancy Sustainment, you will be delivering effective tenancy sustainment support to tenants with a wide range of matters that impact on their ability to sustain their tenancy (e.g. benefits, energy, independent living skills, aids and adaptations, mental health, substance misuse and isolation). You will also support the roll out of Albyn’s Fit Homes technology-enabled support and the development and delivery of other tenancy sustainment projects.

Although you will be operating in a function-based specialism, you should possess a good understanding of all housing management capabilities as there may be times where you will be required to carry out or operate in one of the other specialist functions of the Customer and Property Services areas. There may also be the opportunity to develop into other specialist areas depending on the needs of the business and our customers.

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**Main Responsibilities**
- Deliver effective housing management services. As a Housing officer operating in the Tenancy Sustainment function, main responsibilities will include:

- Receiving and taking responsibility for allocated tenancy sustainment referrals.
- Assessing tenant needs and agreeing support to be provided with the Senior Housing Officer, including support delivered directly by Albyn and support required from external agencies.
- Delivering agreed support and work with external partners to arrange and secure delivery of external support.
- Maintaining accurate records of interactions with customers and outcomes in Albyn’s housing management systems.
- Supporting delivery of Albyn’s Fit Homes project, including assessing customer needs, allocations to Fit Homes and working with Albyn’s Innovation Team to provide an effective Fit Homes service.
- Identifying needs and providing evidence to support development of funding bids and other internally or externally funded tenancy sustainment initiatives.

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**About You**
- Achieved or actively working to gain a Housing HNC or equivalent qualification.
- Educated to at least ‘Higher’ grade.
- Have at least 2 years relevant work experience within housing management, tenancy support and/or allocations
- Several years’ experience of working in a customer focused environment.
- Excellent communication skills, able to adapt approaches and techniques dependent on the customers’ needs.
- Be self-motivated, have a confident, positive and helpful outlook and be adaptive to change.
- Experience of dealing with challenging situations with resilience, flexibility and confidence