Freight Forwarding Operator
2 weeks ago
**Job Title**
Freight Forwarding Operator
**Brief Overview**
The successful applicant will take direct ownership of customer relationships and ensure all business is implemented successfully with excellent communication being paramount. You will be involved in commercial activities such as quoting and following up with clients to secure new and existing business. Also key is liaising with existing carriers/suppliers and sourcing new partners as required to help provide solutions. Delivering an excellent standard of customer service is extremely important to this role.
**Key Skills and Requirements**
- Knowledge of Import & Export procedures including basic Customs knowledge.
- Good communication and customer service skills
- Good organization skills and effective time management
- Commercial awareness
- Recognizing new sales opportunities
- Attention to detail
- IT Literate in Microsoft Office
- Problem solving
**Key Tasks**
- Organise operational workflow to meet customer timeframes.
- Communicate effectively with the customer to obtain relevant information and ensure their needs are met.
- Resolve customer issues and escalate where support is needed.
- Liaise and negotiate with sub-contractors to arrange carriage of goods to various worldwide destinations.
- Raise payable invoices to customers through in-house systems whilst monitoring financial Profit levels on own shipments.
- Complete all administration functions in accordance with company policy and procedures.
Hours are Monday to Friday 9am to 5pm
Salary negotiable depending on experience / circa £25k-£30k with additional unlimited earnings through a team commission scheme.
Holiday Purchase Scheme
Company pension scheme
Cashback on health care including dental, optical, physiotherapy, specialist consultations and more.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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