Freight Forwarding Op

3 weeks ago


Sheffield, United Kingdom Manpower Full time

The successful applicant will take direct ownership of customer relationships and ensure all business is implemented successfully with excellent communication being paramount. You will be involved in commercial activities such as quoting and following up withclients to secure new and existing business. Also key is liaising with existing carriers/suppliers and sourcing new partners as required to help provide solutions. Delivering an excellent standard of customer service is extremely important to this role.
**Key Skills and Requirements**
- Knowledge of Import & Export procedures including basic Customs knowledge.
- Multimodal Freight experience (Road, Air & Ocean)
- Good communication and customer service skills
- Good organisation skills and effective time management
- Commercial awareness
- Recognising new sales opportunities
- Attention to detail
- IT Literate in Microsoft Office
- Problem solving

**Key Tasks**
- Organise operational work flow to meet customer time frames.
- Communicate effectively with the customer to obtain relevant information and ensure their needs are met.
- Resolve customer issues and escalate where support is needed.
- Liaise and negotiate with sub-contractors to arrange carriage of goods to various worldwide destinations.
- Raise payable invoices to customers through in-house systems whilst monitoring financial Profit levels on own shipments.
- Complete all administration functions in accordance with company policy and procedures.

**Desirable but not necessary**
- Contacts with suppliers and clients you can bring with you to the business

Hours are Monday to Friday 9am to 5pm
Salary negotiable depending on experience / circa £25k-£30k with additional unlimited earnings through a team commission scheme.
Holiday Purchase Scheme
Company pension scheme
Cashback on health care including dental, optical, physiotherapy, specialist consultations and more.



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