Income Protection Medical Claims Assessor

7 months ago


Hove, United Kingdom LegalAndGeneral Full time

Company Description

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at **Legal & General Retail** is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.

**Job Description**:
Are you an experienced Medical Claims Assessor with** Income Protection **experience? **Were looking for an Individual Income Protection Assessor to join the team in Hove on either a **hybrid or homebased basis **with a salary of up to £46,000 dependant on experience.

**What you'll be doing**
- Gather appropriate evidence and assess information in order to accept or decline claims displaying logical reasoning. Consider the customers’ expectation of the product so that claims decisions are fair and Legal and General does not suffer unnecessary financial loss or reputational loss.
- Manage claims from end to end, processing within claims guidelines so that quality and consistency across the area can be maintained, adhering to service standards and processes.
- Liaise with internal and external customers and third parties in a professional, friendly and efficient manner in order to obtain information. Ensure that customers’ expectations of service are met whilst providing a positive impression of Legal and General. Utilise customer focused language
- Identify appeals and complaints and take ownership for trying to resolve them with urgency, so that complaints are acted upon quickly, root causes are escalated and customer satisfaction is achieved.
- Take responsibility for supporting colleagues with training, mentoring and development of other members of the claims team, to improve their skill level.
- Represent the claims team in claims projects or other team or department initiatives by sharing knowledge and ideas and giving feedback in order to promote continuous improvement.
- Take responsibility for managing claims of a contentious or sensitive nature, such as those involving fraud, litigation or prospect for litigation, liaising with Managers, GFC, and legal services so that the claim is effectively resolved.
- Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers’ expectations.

**Qualifications**:

- Claims processes
- Claims Philosophy
- Insurance products and policy conditions
- Awareness of Compliance regulations, and adherence to these
- Good medical knowledge
- Good understanding of financial calculations to support Claims Payment, including awareness of state benefits
- Comprehensive understanding of Underwriting, including New Business process
- Good understanding of Reinsurance process and treaties
- Ability to show empathy and sensitivity
- Good customer handling skills
- Good communication skills both written & verbal
- Ability to handle difficult calls, when researching circumstances which may lead to a claim being refuted

Additional Information

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to refle



  • Hove, United Kingdom Legal & General Full time

    Your role at a glance Are you an experienced **Medical Claims Assessor **with **Income Protection **experience? Are you looking to join a team that supports your development and empowers you to make critical decisions regarding your clients? We're looking for Individual Income Protection Assessors to join the team in Hove on either a hybrid or homebased...


  • Hove, United Kingdom LegalAndGeneral Full time

    **Company Description** Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at **Legal & General Retail** is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our...

  • Claims Assessor

    7 months ago


    Hove, United Kingdom Legal & General Full time

    Job Description We’re recruiting for Medical Claims Assessors  to join us in our Group Protection department. Working on either a  hybrid  basis in our Hove office or completely  Homebased , With a salary of up to £42,000 depending on experience. What you'll be doing: You’ll provide pro-active and comprehensive claims assessment and...


  • Brighton and Hove, United Kingdom LegalAndGeneral Full time

    Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at **Legal & General Retail** is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection,...

  • Claims Assessor

    2 months ago


    Hove, United Kingdom LegalAndGeneral Full time

    Job DescriptionWe’re recruiting for Medical Claims Assessors to join us in our Group Protection department. Working on either a hybrid basis in our Hove office or completely Homebased. What you'll be doing:You’ll provide pro-active and comprehensive claims assessment and management services for a defined account portfolio, and checking liability...


  • Brighton and Hove, United Kingdom LegalAndGeneral Full time

    **Company Description** Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at **Legal & General Retail** is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our...


  • Hove, United Kingdom Trinity Medical Centre Full time

    **Medical Administrator** Trinity Medical Centre, a busy 24,000 patient practice in the centre of Hove, is seeking a highly organised individual with well-developed administrative skills to join our expanding workflow redirection team. This is a fixed term maternity cover post for up to 12 months. The role ensures the safe and efficient processing of all...

  • Claims Adviser

    6 months ago


    Brighton and Hove, United Kingdom LegalAndGeneral Full time

    **Company Description** Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at** Legal & General Retail** is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our...


  • Hove, United Kingdom Legal & General Full time

    Your role at a glance Are you passionate about helping others when in need? Are you naturally empathetic? This is an inbound telephony role based in our** Hove** office in our **Insurance Claims Team**. If you love helping people, have good attention to detail, and enjoy variety, this is the role for you! As a **Customer Claims Adviser**, you'll be making a...


  • Hove, United Kingdom Legal & General Full time

    Job Description We’re recruiting for a Technical & Governance Claims Consultant to join us, On a hybrid basis in our Hove office. Working Monday - Friday!You will provide a pro-active and comprehensive claims administration across our account portfolio within a Technical Claims team, acknowledging complaints, appeals, providing servicing updates and...


  • Hove, United Kingdom Reset Recruitment Full time

    **Insurance Claims Administrator** **Salary: £22k - £26k** **Location: Hove (potential hybrid working after successful probation of 6 months)** **Hours: Mon - Fri 9am - 5pm** **Free off-street parking available** Do you want to work for a well-established brokerage that offers a professional and friendly working environment, a chance for further study...


  • Brighton and Hove, United Kingdom Ashton Fire Full time

    Job Advert **Fire Risk Assessor** Are you poised for a new Fire Risk Assessor opportunity and love training then joining our nurturing team environment where we are committed to your professional growth could be the next step you take to enhance your career in fire safety. **Salary £45-50,000 - home based within commutable distance to clients based in...


  • Hove, United Kingdom LegalAndGeneral Full time

    Job DescriptionJoin our dynamic Training & Development team at Legal & General, a leader in the group protection market. We are dedicated to delivering greater value for our customers, clients and enhancing employee well-being. As we continue to grow, we are looking for a passionate and experienced Training and Development Consultant to join our team.As a...

  • Pensions Administrator

    7 months ago


    Hove, United Kingdom Legal & General Full time

    Your role at a glance To maintain scheme data and to administer and update individual member records, handling all aspects of customer claims work in an efficient and effective manner to the satisfaction of our customers. What you'll be doing - Responsible for providing an efficient claims service to individual scheme members, intermediaries and Trustees by...

  • Medical Administrator

    7 months ago


    Brighton and Hove, United Kingdom Teladoc Health UK Full time

    **Medical (EMO) Administrator** **In Brief** We are currently seeking an experienced medical administrator to work with us on a part-time basis. You will provide essential administrative assistance enabling our patients to access our range of market-leading health and wellbeing services with ease and convenience. **Contract type**:Permanent, Part-time...

  • Medical Secretary

    7 months ago


    Brighton and Hove, United Kingdom Elysium Healthcare Full time

    **Introduction**: Are you an experienced administrator looking for a part-time opportunity? Join Brighton & Hove Clinic as a Medical Secretary and enjoy a career where you are valued and supported to be the best you can be. Working 37.5 hours a week, you will be responsible for providing confidential and efficient administrative support to a Consultant...


  • Brighton and Hove, United Kingdom LegalAndGeneral Full time

    **Job Description**: You will maintain scheme data and administer and update individual member records, handling all aspects of customer claims work in an efficient and effective manner to the satisfaction of our customers. You will also assist the LGR CSS Retirement team by providing support and training when necessary to ensure accurate and timely...


  • Hove, United Kingdom Reset Recruitment Full time

    **Commercial Account Handler** **Salary: £28k - £34k DOE +Great benefit package.** **Location: Hove (hybrid working after successful completion of probationary period - 6 months)** **Hours: Mon-Fri 9am - 5pm** **Regular public transport links and off-street parking available.** An exciting opportunity has arisen within my clients Commercial Renewals...


  • Hove, United Kingdom Flexotronix Full time

    Reporting to the Managing Director & VP of Global Operations, ensuring the smooth running of day-to-day activities for the wider Sapphiros UK Leadership Team. This role will provide high level executive and administrative support, in addition to liaising with support functions within the wider Sapphiros portfolio of companies. We can offer this role on a...


  • Brighton and Hove, United Kingdom LegalAndGeneral Full time

    **Company Description** Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at **Legal & General Retail** is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our...