Income Protection Claims Consultant

3 weeks ago

Brighton and Hove, United Kingdom LegalAndGeneral Full time

**Company Description**
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at **Legal & General Retail** is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.

We are looking for a Claims Consultant to join our Income Protection team, spending 1-2 days in our Hove office and the rest from home. Offering a salary of up to £25,000 depending on experience.

**What you'll be doing**
- Prepare and set up new claims, ensuring appropriate documentation is issued
- Request medical evidence on new and existing Income Protection claims, from GPs, consultants and other medical specialists.
- Ensure that claims are reviewed in line with targeted dates as specified during the assessment process
- Develop and build effective relationships with Policyholders and IFA’s, in order to maximise the effectiveness of our benefit management processes
- Where appropriate, assist in the provision of Management Information on the block of business which helps to analyse performance and identifies key trends
- Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers’ expectations, and that are within scope of Legal & General’s Customer Experience and Treating Customers Fairly policies. Where failures are identified, provide information and feedback to the relevant areas to enable changes and improvements to be made
- Identify complaints and breaches and refer them on appropriately
- Raise and authorise payment of invoices within individual authorisation limits as agreed by the Head of Claims
- Adhere to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular GDPR, the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality policy.

**Qualifications**
- The drive to take ownership of and resolve customer queries and complaints.
- Excellent IT skills in Word, Excel and other Microsoft products.
- An ability to work to deadlines and targets.
- The jobholder has authorised approval limits as agreed by the Head of Claims
- Ability to carry out thorough and comprehensive investigations to determine eligibility of Income Protection Claims
- The job holder may be required to represent the area at internal meetings

**Additional Information**

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

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