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Customer Claims Adviser

7 months ago

Hove, United Kingdom Legal & General Full time

Your role at a glance
Are you passionate about helping others when in need? Are you naturally empathetic? This is an inbound telephony role based in our** Hove** office in our **Insurance Claims Team**. If you love helping people, have good attention to detail, and enjoy variety, this is the role for you

As a **Customer Claims Adviser**, you'll be making a difference to our customers, specifically those who hold protection policies with us. You'll be making sure that their claim is dealt with sensitively and efficiently.

**This role has a starting salary of £25,000 plus discretionary bonus**. In addition, this team has a development progression scheme. You will work 35 hours a week **Monday to Friday** between the hours of **0900-1730**. We have a hybrid working model where you can work from home 3 days and in the office 2 days a week following site-based training.

**We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get**:

- You’ll have the opportunity to participate in our annual, performance-related bonus scheme (discretionary)
- As your skillset grows, it’s possible your earning potential will too.
- 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
- We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution.
- Life assurance x8 of your annual salary.
- Individual private medical insurance. You can also add your dependants on for a small cost.
- A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
- We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000.

What you'll be doing
- Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient.
- Completing and managing claim tasks in conjunction with best practice guides, accurately and in a timely manner.
- Taking responsibility for all customer communication, keeping the customer informed.
- Identifying complaints and taking ownership for trying to resolve them.
- Liaising with third parties such as reinsurers and medical providers in a professional, friendly, and efficient manner.
- Utilising the most appropriate method of contact and ensuring that customers’ expectations of service are met.
- Contributing to claims projects or other team or department initiatives.

What we're looking for
- The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers.
- Strong communication skills and passion to support customers, whatever their personal circumstances.
- Excellent communication skills, both written and verbal.
- Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
- For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.
- Confidence in using a desktop or laptop and experienced in using MS Office.
- Ability to anticipate and resolve problem
- Ability to manage own time productively and prioritise workload effectively

**Benefits**:
Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you.

**Here’s what our colleagues said about working for Legal and General**:
‘I love that my role is so varied and interesting - no two calls are the same. Every day I get to build relationships with customers and help people, which I find very rewarding.’

‘I work with amazing people who are passionate and supportive. There is a real sense of community who celebrate with you at your highest and help bring you up from your lowest.’

About L&G
The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, wo