Pensions Administrator

7 months ago

Hove, United Kingdom Legal & General Full time

Your role at a glance
To maintain scheme data and to administer and update individual member records, handling all aspects of customer claims work in an efficient and effective manner to the satisfaction of our customers.

What you'll be doing
- Responsible for providing an efficient claims service to individual scheme members, intermediaries and Trustees by establishing how each pension scheme operates carrying out calculations, interpreting and communicating the scheme benefits in a way that ensures we are Treating Customers Fairly.
- Responsible for the checking of and authorising of individual quotations and the payment of claims ensuring that the correct benefits are settled.
- Receive general enquiries and complaints from scheme members, intermediaries or Trustees establishing the nature of the enquiry, investigating and responding appropriately
- Provide on the job training on various aspects of the area's work and provide technical advice and instruction to less experienced members of the team
- Act as technical expert for the team which could include being utilised as the Society's contact and expert on sensitive or priority schemes, acting as the focal point for queries and having responsibility for interpreting and keeping up to date with current pensions legislation and HMRC practice
- Set up and maintain scheme records and to personally deal with the investigation of anomalies and to take whatever action is appropriate
- Accurately record workflow on to the appropriate system (Eg) maintaining effectiveness, efficiency and perform quality checking according to the prescribed QA framework for the role ensuring accurate management information
- Ensure that the principles of conduct risk are embedded into your day to day operations to deliver good customer outcomes at all times. Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of conduct risk
- To adhere to Team Matrix for relevant skills required in relation to tasks & processes
- Treating Customers Fairly (TCF)
- People management partnership accountabilities for jobholders who manage people

What we're looking for
- Foundation level 2 or 3 qualification from the CII or PMI or equivalent
- Defined Benefit Pension knowledge: Regulatory knowledge of The Pensions Regulator, The Financial Conduct Authority, The Pension Protection Fund and the Financial Assistance Scheme
- Analysis & Problem Solving
- Takes ownership of and resolves any issues, referring to their manager when required. Actively contributes to the enhancement of the overall performance of the team.

**Benefits**:
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.

About L&G
The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

About the business area
Securing pensions over the long term can be a challenge for many businesses. Our ambition at **Legal & General Retirement Institutional (LGRI)** is to help companies and pension scheme trustees honour their defined benefit pension promises to their employees. We’re helping companies settle their pension liabilities so they can focus on gro

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