Customer Service Advisor

5 months ago

Peterborough, United Kingdom Wave Utilities Full time

**Customer Service Advisor (18hours per week Monday-Friday, Permanent)**

**Location**:Hybrid working with Western House, Peterborough as a base**

**Salary: starting at £23,768 (pro-rata), with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary**

**Job Level: D**

**Reporting to: SME Customer Team Leader**

**We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.**

**ABOUT US**

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn **Water Retailer of the Year 2021**. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing, excellent career opportunities and some great benefits too. We expect great things from you and we give great things back.

**WHAT’S IN IT FOR YOU?**

**Wealth**
- Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
- Income protection scheme
- Personal accident insurance
- 4x salary Life assurance
- Free onsite parking

**Time off**
- 24 days holiday rising to 26 (plus bank holidays)
- A day off for your birthday
- Half a day on Christmas Eve and New Year’s Eve
- The option to buy holidays
- 1 day paid volunteering

**Wellbeing**
- Hybrid/Flexible working
- Healthcare cash back scheme
- Cycle to work scheme
- Christmas parties
- 24/7 Employee Assistance Programme
- Free flu shots

**Family Friendly**
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- Dog friendly offices
- We care about you as an employee and have a range of resources available to both you and your family

**THE ROLE IN A NUTSHELL**

To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment.

**WHAT WILL YOUR TYPICAL DAY LOOK LIKE?**
- To handle customer queries in a timely manner, displaying a flexible approach when required.
- Make outbound contact with the customer in order to resolve enquiries when required.
- Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support.
- Ensuring customer data is maintained, updated and cleansed following any customer contact.
- Process customer correspondence, taking appropriate action.

**WHAT DO WE NEED FROM YOU?**

Essential
- Putting the customer at the heart of what we do
- Experience of working in a customer service environment
- Computer literate and adaptable to learn new systems
- A strong communicator
- Ability to go above and beyond in challenging circumstances
- Ability to remain calm when working under pressure
- Listening and questioning skills
- Self-motivated and well organised
- Be able to demonstrate initiative and innovation
- An exceptional team player with a ‘can do’ attitude

Desirable
- Contact centre experience
- Handling multiple queries at one time
- Billing & CRM systems
- Utilities experience

**Please refer to the essential criteria listed above as this is what you will be shortlisted against.**

**Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its peop

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom TC Harrison Ford Full time

    **Service Advisor: Peterborough** You must be able to work alone, as well as within our productive aftersales team to achieve our outstanding levels of customer service. Salary £26 - £29k plus bonus Working hours 45 hours per week, 8am - 6pm Monday to Friday **Day-to-day duties and responsibilities will include**: - Maximising service profitability -...

  • Customer Service Advisor

    2 months ago

    Peterborough, United Kingdom Taskmaster Full time

    Customer Service AdvisorTaskmaster Resources are looking for a Customer Service Advisor to join the team of our client based in Peterborough.Our client is looking for a motivated, self-driven candidate that is up for a challenge. A positive 'can-do' attitude is essential.Responsibilities will include:Handling inbound enquiries received via phone and email in...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom Anne Corder Recruitment Full time

    Are you looking for an exciting opportunity within the automotive/fleet sector? Do you thrive in a fast-paced environment? Do you possess exceptional people skills, and have a knack for providing first class customer service? If so, we want to hear from you! Our Yaxley-based client is currently seeking two Customer Service Advisors to join their dynamic...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full time

    We are delighted to be working with our Peterborough based client in this Customer Service Advisor role. This is a great opportunity to join a very well established business, in a full time permanent role. Working Monday to Friday between the hours of 7am - 6pm (7am - 4pm, 8am - 5pm and 9am - 6pm) and 1-in-3 Saturday morning requirement paid as overtime. To...

  • Claims Advisor

    5 months ago

    Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our client, a local successful business based in Peterborough, are currently expanding and actively seeking a dedicated Claims Advisor / Customer Service Advisor to join their small professional team. This is a fully office based position working Monday to Friday 8.45am - 5.15pm. In this Claims Advisor / Customer Service Advisor role, you will be the first...

  • Claims Advisor

    5 months ago

    Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our client, a local successful business based in Peterborough, are currently expanding and actively seeking a dedicated Claims Advisor / Customer Service Advisor to join their small professional team. This is a fully office based position working Monday to Friday 8.45am - 5.15pm. In this Claims Advisor / Customer Service Advisor role, you will be the first...

  • Customer Service Advisor

    1 month ago

    Peterborough, United Kingdom Steer Automotive Group Full time

    Customer Service Advisor Peterborough Prestige Ref: VA2279 #OFE  Benefits Competitive salary 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards – colleague recognition...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom Katie Strange Recruitment Full time

    This is a great opportunity for someone who is looking to move out of retail or hospitality and into a busy office role. If you enjoy speaking to customers, fantastic. If you have an interest in sports or fashion, even better! The successful applicant will work alongside a small and dedicated team and will naturally take on additional responsibilities as...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom Calex UK (Stellantis Recruitment) Full time

    We are currently recruiting for a **Customer Service Advisor **to join the Marshall's, Peugeot dealership in Peterborough. As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and customers. To be successful within this role, we do not require previous Automotive experience just a...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom ACCENT housing Full time

    **At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to **help our customers with their repairs and maintenance queries?** We’re looking for **Customer Service Advisors** to join our **Repairs** team in **Peterborough**. **About the role and person**: - 35 hours per week -...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom Insite Energy Full time

    Insite Energy is a dynamic, fast growing, utility services company that provides support to distributed energy schemes in the UK, particularly district heating schemes. The services provided include metering & billing, site management and maintenance services. The core of our business is providing high quality customer care. The principle role of the...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom Accent Housing Full time

    Job Advert **Location**: Peterborough **Contract**: Permanent **Salary**: £26,460 per annum (£14.53 per hour) **Hours**: Full time At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to help our customers with their repairs and maintenance queries? We’re looking for...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom ACCENT housing Full time

    **At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to **help our customers with their repairs and maintenance queries?** We’re looking for **Customer Service Advisors** to join our **Repairs** team in **Peterborough**. **About the role and person**: - Flexible working...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom Wheels Motorcycles Ltd Full time

    Wheels Motorcycles are one of the largest and most successful two-wheel businesses in the UK, we are a multi-franchise destination dealer representing Aprilia, Kawasaki, Honda, Suzuki, Moto Guzzi, Piaggio, Vespa, Derbi and Mutt. Due to our continued expansion we are now seeking an experienced Customer Service Advisor/Administrator. Experience working in a...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom The One Group Full time

    **Job description** I am actively seeking an experienced Customer Service Advisor who can communicate with customers and internal departments when required. **The role will include**: - Providing an effective support function - Ensuring communications with customers are dealt with in a professional and timely manner, adhering to Customer Care Policies and...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom The New Homes Group Full time

    **Job Title**:Customer Service Advisor** **Basis**:Full time Permanent Employed Role. **Location**:Office Based in Peterborough. **Target**: Minimum of 12 Months experience in telephone-based customer service or sales environment. **Rewards**: Starting salary of 20,500 with incremental increases in line with role progression. Performance related bonuses....

  • Customer Service Advisor in Peterborough

    5 months ago

    Peterborough, United Kingdom Eden Tyres & Servicing Full time

    Position: Customer Service Advisor Location: Werrington, Peterborough Type: Full-Time (Flexible hours, adaptable to school opening times) As a Customer Service Advisor, you will be stationed at our garage reception, providing essential support to the branch manager. Your primary responsibilities will involve keeping our valued customers informed about...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom Optimax Clinics Limited Full time

    This is a friendly organisation, committed to customer service and patient care. The UK's market leader in Refractive Eye Surgery is keen to recruit enthusiastic, well presented individuals with strong interpersonal and communication skills for their Contact Centre in Peterborough. In order to provide a full and dedicated service to our valued patients,...

  • Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom GXO Logistics Full time

    Do you thrive on providing excellent customer service? Do you want to move into the world of logistics? Do you enjoy working as part of a team and are on the lookout for a role that will truly contribute towards your development? We want to hear from you! Here at GXO Logistics, we’re recruiting a **Customer Service Advisor** to join our team in...

  • Service Advisor

    5 months ago

    Peterborough, United Kingdom Pendragon Full time

    **Service Advisor** **CarStore Peterborough** **Salary of £24,500 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...