Customer Service Agent

5 months ago

Douglas, United Kingdom Bally's Interactive Full time

**Are you passionate about building relationships and ensuring customer success?**:
**Want the opportunity to use your Japanese language skills on an everyday basis?**:
**Who we are**:
Simplicity is a services provider to Bally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works.

Our brands and sites include market movers and shakers like Vera&John, Yuugado, Intercasino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

**Well, what about the team?**:
The Customer Support team forms part of the wider Operations department at Bally's Interactive. We provide frontline support across our brands, building caring and long-lasting relationships with everyone from brand-new players to seasoned experts. In our day-to-day mission, we work closely with teams such as Risk, Responsible Gambling, and Retention, to help the company keep its finger on the pulse of player needs.

**So, what will you be doing?**:

- Seeking resolutions to customers' queries and issues while maintaining a personalised and caring attidue
- Assisting in the alignment of promotions across all customer communication channels
- Receiving, handling and translating customers' KYC documents
- Assisting in various ad-hoc projects and tasks

**And what are we looking for?**:

- Have a native level of Japanese and a business level of English
- Have experience of working with customers, solving problems and ensuring that expectations are met
- Demonstrate experience of responding swiftly to solve customer issues with creative solutions
- Have great interpersonal, organisational, and communication skills
- Able to work well under pressure
- Have basic knowledge of Microsoft Word and Excel
- Able to be flexible when it comes to working shifts

**This is what you'll get**:

- Annual leave
- Annual bonus
- Health insurance
- Company share scheme
- Volunteering days
- Home office allowance
- Wellness or Gym allowance

**DNA / Values**:
At Bally's Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do

We are **Always Ready** to embrace change, adapt, and do what it takes to delight our customers. We believe that **You Make the Difference**, which is what gives our players the best experience and keeps them coming back. We are **All One Team**, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are **Learning Every Day** by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally's we **Love to Lead** by thinking differently, seeking innovation, and always looking for ways to raise our game.

**Equal Opportunities**:
At Bally's Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

  • Customer Service Agent

    5 months ago

    Douglas, United Kingdom Bullfinch Recruitment Full time

    **Location**:Isle of Man **About our Partner** Calling all customer service superstars! Gear up for an exciting opportunity to join a dynamic team supporting a pioneering gaming startup. This innovative company is on a mission to conquer the gaming universe with cutting-edge tech and unforgettable experiences. Though their team might be small, their...

  • Vietnamese Customer Service Agent

    5 months ago

    Douglas, United Kingdom Bullfinch Recruitment Full time

    **Location**:Isle of Man **About our Partner** Calling all customer service superstars! Gear up for an exciting opportunity to join a dynamic team supporting a pioneering gaming startup. This innovative company is on a mission to conquer the gaming universe with cutting-edge tech and unforgettable experiences. Though their team might be small, their...

  • Thai Customer Service Agent

    5 months ago

    Douglas, United Kingdom Bullfinch Recruitment Full time

    **Location**:Isle of Man **About our Partner** Calling all customer service superstars! Gear up for an exciting opportunity to join a dynamic team supporting a pioneering gaming startup. This innovative company is on a mission to conquer the gaming universe with cutting-edge tech and unforgettable experiences. Though their team might be small, their...

  • Customer Service Administrator

    5 months ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** **Do you have a passion for customer service and looking for a new challenge?** Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our...

  • Customer Service Administrator

    5 months ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Location: Isle of Man** **Do you have a passion for customer service and looking for a new challenge?** Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our word for it -...

  • Customer Service Administrator

    5 months ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** Do you have a passion for customer service and looking for a new challenge? Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our word...

  • Customer Services Officer

    5 months ago

    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** The Housing section of the Department of Infrastructure is seeking a skilled communicator with a customer focus who will work as part of a team to deliver its customer service function. You will provide appropriate advice and information both for the Departments public sector housing tenants and its private sector customers, including...

  • Customer Service Trainer

    5 months ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** Are you motivated by lifelong learning and love helping others develop and grow? Are you a people person bursting with energy to motivate others? Then this could be the job opportunity for you. **Who are we looking for?** We are looking for somebody to join our busy Retail Operations, Customer Services team to educate...

  • Customer Service Senior Admin

    5 months ago

    Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Senior Admin

    5 months ago

    Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Services Officer

    5 months ago

    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** We are looking for a hardworking and self-motivated Customer Services Officer to join our friendly and supportive Income Tax Team within the Isle of Man Treasury! This role will see you undertake an in-house training programme to develop your tax and national insurance knowledge and skills, so you can undertake individual income tax...

  • Care Services Customer Partner

    5 months ago

    Douglas, United Kingdom Boots Full time

    Summary Job Reference: - 223217BR Isle Of Man, Douglas Permanent 37.5 hours per week **The importance of your role.** This is a critical role within Care Services that will provide a single point of contact for care home customers ensuring excellent customer care is provided at all times, whilst leading the operational running of the Care Services...

  • Customer Service Senior Admin

    5 months ago

    Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Senior Admin

    5 months ago

    Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Advisor

    4 months ago

    Douglas, United Kingdom Barclays Full time

    **Customer Service Advisor - Complaints** **Douglas, Isle of Man** As a Barclays Customer Service Advisor - Complaints, you will be working within the Private Bank Complaints Team accountable for providing exemplary Complaint Handling and Client Service to Private Bank, Crown Dependencies, and International Banking clients. externally. For this role, you...

  • Experienced Customer Services Administrator

    5 months ago

    Douglas, United Kingdom Ability Plus Limited Full time

    Due to expansion, an excellent opportunity has come available for an experienced Customer Services Administrator to work for our client, a leading Insurance Company. Working within an established team, based in Douglas this role will offer you the opportunity to work on a variety of insurance policies, preparing documents for customers, managing and...

  • Customer Service Administrator

    5 months ago

    Douglas, United Kingdom Ability Plus Full time

    Calling all Spanish speakers! We have an exciting role available for people who would like to utilise their language skills communicating with international customers. Our client requires an additional Spanish speaker who is fluent in English, to further strengthen their Customer Service Team within the Finance Sector working Monday - Friday. To be...

  • Customer Service Officer

    4 months ago

    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Join our Social Security Operations Team as a Customer Service Officer within the Isle of Man Treasury where you will be responsible for processing claims and payments with a high level of accuracy as well as providing guidance, assistance and general support to the public. You will be joining our friendly and supportive team who aim to...

  • Customer Service Officer

    5 months ago

    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** We are looking for a conscientious and hardworking individual to join our team as a Customer Service Officer within Social Security - Operations where you will be responsible for processing claims and payments with a high level of accuracy as well as providing guidance, assistance and general support to the public. You will be part of...

  • Customer Service Representative

    4 weeks ago

    Castle Douglas, Dumfries and Galloway, United Kingdom Natwest Full time

    Customer Service - Personal BankerWe are seeking a skilled Customer Service - Personal Banker to join our team in Castle Douglas. As a key member of our branch, you will play a vital role in delivering exceptional customer service and supporting our valued customers in achieving their financial goals.Key Responsibilities:Provide proactive guidance and...