Customer Service

4 weeks ago


Peterborough, United Kingdom General and Medical Healthcare Full time

**Job Description: Customer Service - Claims Advisor**

**£21,000 to £23,000 Full Time Salary**

Regular Monday to Friday daytime hours available with General & Medical, a well-established family-run

excellent communication skills and experience with customer calls. Essential skills include Microsoft Office

and you will need to demonstrate excellent organisation ability to manage your customer base and provide

assistance. The position is office based with a focus on delivering a quality service to our customers.

- Listening to and understanding the individual needs of each customer
- Developing a good relationship with all clients by providing a personal service and undertaking regular

contact calls to meet client requirements

with a wide variety of health-related claims
- Recording accurately all events, details and actions relating to customers on the database. Ensuring copies

of all relevant documents and letters are managed on the client file
- Working as a team member, supporting colleagues and the Company
- Managing own workflow in a timely manner
- Having an understanding of how the functions of the role interlink and benefit that of other roles

**Processing Claims:
**- Work proactively to process claims by contact with the client and Medical Service Providers
- Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and

ineligible claims
- Work in a methodical way to present full facts to the claim decision maker in order that an appropriate

decision can be made on each claim
- Ensure that all relevant data and scans are entered into the database
- Account for actions relating to claims by using methodical and accurate data input methods

**Complaints:
**- Takes required actions to resolve potential and existing complaints, discussing any complaints or claims

that may become contentious with the Customer Service Manager
**Adhering to Regulations:
- Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any

relevant regulation changes
- Ensure that own work is in accordance with set procedures and in such a way that it shows a full history

of events, which are specific and evidenced
- Undertake Data Protection training as required and ensures working procedures adheres to the set

regulations
**Telephone System:
- Take appropriate incoming calls and handle as necessary
- Log all calls to the individual client record on the database

**What You Can Expect From Us:
- Regular Monday to Friday hours - no evenings, no shift work and no weekend work
- £21,000 to £23,000 Full Time Salary
- Access to Pension Scheme
- Attendance Bonus
- Great Annual Leave Benefit including additional family days
- Cash benefits linked to Personal Accident, Life Cover and Critical Illness
- Monthly Employee Rewards Scheme
- Commitment to Employee Learning and Development
- Access to Wellbeing Services and Discount Scheme
- Free tea, coffee and fresh fruit
- Friendly working environment in Peterborough - convenient location close to the A1

Our greatest strength is our people - professional, driven yet grounded and fun to work with. If our culture
sounds like a good fit for you and you want to be part of our exciting journey then please send a copy of your


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