Sales Administrator
5 days ago
Fantastic opportunity to join a growing and successful company in Thame as a Sales Administrator - shipping
**Your new company**
A growing and successful company, who are a leader in their field are seeking a Sales Administrator - shipping to join their team.
**Your new role**
As the Sales Administrator you will be joining a team of 6 across their Spare and Service department.
You will be the point of contact to customers from initial call through site attendance to order fulfilment. Ensuring all correct resources and items are in the right place at the right time in the right condition.
You duties will include:
- Organising with shippers, Divisional Managers and customers regarding collection/delivery dates, timelines, vehicle details and any changes.
- Maintaining a shipping records and obtaining proof of delivery for all completed shipments.
- Communicating with all stakeholders regarding any machines coming in and out.
- Liaising with the Service Team Leader and Service Managers to ensure the service contracts process is followed effectively and paperwork is supplied to customers after visits.
- Ensure that part kits are sent to site prior to service visits and providing service checklists to the technical team for part-identification.
- Managing the returns process and record administration of parts.
- Collating and placing weekly supplier stock orders.
- Coordinate daily activities between technicians and customers, working closely with Service Managers and supervisors.
- Plan and schedule Service Technicians for maintenance visits and repair jobs in conjunction with Service Managers.
- Organise visit forms and request purchase order numbers (PO's) for all chargeable jobs, update the planner and confirm with the customer.
- To liaise with the Engineering department on machine movements and engineering reports when necessary.
- To communicate with customers/engineers and suppliers directly to process and monitor the progress of any urgent direct deliveries for those customers or engineers.
- To monitor the progress of all orders and action as appropriate.
**What you'll need to succeed**
- Previous customer service experience as a Spares Coordinator, Service Coordinator or similar desirable.
- A background dealing with and scheduling field-based engineers.
- Previous experience of customer facing quotation role.
- Excellent communication skills, both written & verbal.
- Good administration and IT skills (able to use MS Office products etc).
- Excellent accuracy and attention to detail.
- Self-motivating.
**What you'll get in return**
You will receive a competitive salary, 25 days holiday (plus bank holidays), 5% employer pension contribution (min 3% employee), Death in Service Private medical care after 1 year of service and Free parking.
This is an office based position Monday to Friday 08:30 - 17:30.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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