Service Receptionist

2 months ago


Huntingdon, United Kingdom Auto Service & Performance Ltd Full time

Auto Service and Performance (ASAP) are looking to recruit a Service Advisor / Administrator at our Huntingdon branch to assist with all customer facing operations for our Aftersales department.

**Main Job Function**

As our Service Receptionist you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public at all times. A good telephone manner and the ability to speak to customers is essential. Must be able to work under pressure and using own initiative.

The ideal person will have a friendly approach to customers and an engaging personality, with great attention to detail offering the highest levels of customer satisfaction.
- **Basic vehicle knowledge is preferred but not essential as it is about the right attitude and customer care.**

A full valid driving licence is also required for this role.

The hours are negotiable but we are open weekdays 8:00am to 5:30pm and Saturdays on a rota 9:00am to 12:00pm.
32 - 38 hours per week.

**Key tasks as a Service Advisor / Administrator.**

Ensure customers are aware of service and repair work required
Maintain and manage booking diary
Create and print job sheet
Advise on estimated costs of repairs and work to be undertaken
Maintain/update customer records
Convert job sheets into invoices, ensuring invoices match any quotations given to customers

Advise on timescales and collection arrangements
Speak to customers to book in vehicles, discuss their requirements and the repair to their vehicles, re: costs and progress of their repairs
Provide 5 star customer service, ensuring every customer is completely satisfied.

ASAP is an all
- make service and MOT centre in Huntingdon, Cambridgeshire. It is owned and operated by Crown Garage Ltd, who are the Honda main dealer for West Norfolk with our branch in Kings Lynn and for the Soham, Cambridgeshire area. The company was originally incorporated in 1938. Since then it has significantly grown in size. The core of the business was and remains largely today as a franchised motor dealership group. The company remains a family owned and operated Limited Company with the fourth generation of the family now involved in the running of the business. Crown Garage is a truly family run business. We give all of our staff opportunities to learn and grow their careers. We are among the top ranked Honda dealer groups in the country for customer satisfaction, and our seek to give our customers five star service at all times. Crown Garage are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Ability to commute/relocate:

- Huntingdon, PE29 6HQ: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- service advisor: 1 year (preferred)

Work Location: In person



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