Hotel Receptionist

Company Description

As a Receptionist, you will help our customers check in on arrival and support in resolving any issues they may have during their stay. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

There has never been a better time to join our evolving hotel company and be part of this incredible journey. A multi-year development plan to transform our properties into boutique design-led hotels, with a fresh and local approach to dining, means we will provide our guests with a luxurious setting in which to unwind.

Additional Information

**We’re all about rewarding our teams hard work, that’s why**

You’ll receive a competitive salary, tronc payments and pension contribution as well as:

- **
The chance to further your career across our well-known brands** - As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- ** Discount of 33% for you and 15% for your loved ones on all of our brands** - so you enjoy your favourite food and drink at a discount.
- ** Wage Stream** - Access your wage before payday for when life happens.
- ** Retail discounts -** Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more
- ** Discount of 50% for you and 25% for your loved ones **at our Greene King Inns and hotels.** **- so you can enjoy a weekend away without breaking the bank
- ** Free employee assistance program** - Mental Health, well-being, Financial, and Legal support because you matter

**Job Description**:
**As a Receptionist, you will...**
- Provide customers with a heartfelt and memorable experience each and every time they visit
- Meet and greet our customers and check them into their hotel room upon arrival
- Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay
- Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible

**What you’ll bring**
- Willingness to learn and expand your skills
- A passion for giving great service and making sure every customer receives a warm welcome
- A positive can-do attitude and be a real team player
- Experience in a similar role
- Attention to detail
- Planning and organizing
- Ability to multitask and prioritize
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to respond appropriately to diverse customers and guests
- Previous experience using Rezlynx is ideal but not essential

Qualifications