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Customer Service Call Centre Agent

5 months ago

Bristol, United Kingdom Hargreaves Lansdown Full time

**Join our community**

**Our purpose is to empower people to save and invest with confidence. We are looking for great people like you to join us, so please come and invest in YOUR future at HL.**

**About the role**

We have new roles open in our omni channel community and you could be who we are looking for.

Positions available:
Helpdesk consultant

As part of our omni channel team you will be the main point of contact and the first friendly voice our Hargreaves Lansdown (HL) clients will hear. You will have the chance to develop insight into our business and will gain a strong grounding of expertise in your role.

You will be given full training from the first day you join Hargreaves Lansdown to help you understand our products and services, our clients and our vision. This will involve interactive workshops, coaching on handling calls from HL’s clients, training on our systems and much more to ensure you feel supported throughout your journey. In Omni we want you to build your knowledge, achieve your full potential and find your dream career.

If you are empathic, resilient, a quick learner and would love to work in customer experience then we would love for you to join our omni channel community. While a background in customer experience or administration would be an advantage, if you’re a fast learner with the right skills and attitude, we will happily welcome you.

**Salary**

Please go on our career website to find the job descriptions and salary for both positions. Please see below for details about the benefits we offer.

**What you’ll be doing**

Your responsibilities for this role but not restricted to are:

- Listening to what our customers need and delivering a personalised service the right outcome for the client and HL
- Helping to identify and support vulnerable clients
- Working collaboratively with other teams within the business and external companies
- Identifying when to escalate issue or concerns
- Supporting the team's risk and control activities to ensure good client outcomes and risk management culture

**About you**

This role is busy and challenging, so enjoying what you do and being able to work to a pace and deadline is key. You must be a collaborative person that enjoys working with others as in omni we believe working together is vital to achieving more. If this sounds like you, come and join our wonderful community in Bristol

**Interview process**

A competency-based interview conducted on-line via Microsoft teams.

**Working Schedule**

The roles are in our Bristol head office, BS1 5HL. The working hours we offer are Monday to Friday between 8am to 6pm with one in three Saturdays from 9.30am to 12.30pm, you will have a rota within these hours.

We support hybrid working once you have successfully completed your training, are confident on the phone and have passed your 3-month probation.

**Why us?**

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

**What’s on offer?**
- Discretionary annual bonus* & annual pay review
- 25 days* holiday plus bank holidays and 1 day additional Christmas closure time
- Option to purchase an additional 5 days holiday per year at annual enrolment
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL’s future
- Income Protection & Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and out patientcare
- Gympass - gym memberships and wellbeing apps available
- Variety of travel to work schemes with free bike storage and shower facilities
- An inhouse barista serving subsidised coffee and snacks
- Join HL’s sports, I&D networks and volunteering groups (two paid volunteering days per year)
- LifeWorks Discounts on services, restaurants and retailers
- Dependant on role level

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

**Salary**: £24,610.00 per year

**Benefits**:

- Casual dress
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sabbatical
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person