Customer Service Call Centre Agent

5 months ago

Bristol, United Kingdom Hargreaves Lansdown Full time

**Excited to grow your career?**

**Our purpose is to 'empower people to save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.**

**About the role**

Helpdesk Consultant - part-time position now available.

We have a new position open for a **Helpdesk Consultant **to join our contact center on a part-time bases. As a Helpdesk Consultant you will be the first friendly voice our 1.8 million clients will hear. This role is primarily based on the phones but this is not a sales or cold calling role. You will support our clients with their query.

This role is the first step to develop insight into what products and services we offer our clients, and you will gain a strong grounding of expertise in this role. We want you to achieve your full potential and support you in your career, this position is a great step in creating a career within a Bristol based Top FTSE 100 Wealth Management company.

To support you on this journey you will be given full training from the first day you join. You will join our 4-week tailored programme that involves side-by-side coaching and interactive workshops on HL’s products & services, coaching on handling calls from HL’s clients, systems we use and much much more.

This role would suit someone who is a good listener, empathic, resilient and has experience working within a helpdesk, operational, customer service or contact/call centre environment.

**Salary**

Starting salary for a full-time position is £24,610 full-time (37.5 hours), your salary will be pro-rated accordingly to how many hours you can do.

**What you’ll be doing**

Your responsibilities for this role but not restricted to are:

- Delivering a personalised service by listening to customer needs, resolving first time, and ensuring the right outcome for the client and HL
- Able to identify and support vulnerable clients
- Working collaboratively with other teams within the business and external companies
- Supports the team's risk and control activities to ensure good client outcomes and risk management culture

**About you**

To be successful you should be able to demonstrate that you are passionate about delivering excellent client service, organised to meet tight deadlines, have the ability to multi-task and be an inquisitive person. Ideally, we are looking someone who able demonstrate in the following areas:

- Enjoys working in a fast-paced work environment, with the ability to work to tight deadlines
- Have a collaborative approach to work, willing and able to work with other team members to complete tasks
- Organised approach with the ability to prioritise tasks and workload effectively
- Able to use MS office (Outlook, Word, Excel)

**Interview process**

A competency-based interview conducted on-line via Microsoft teams.

**Working Schedule**

We support hybrid working once you have successfully completed your training and confident on the phone and have passed your 3-month probation.

**Why Us?**

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

**What's on offer?**
- Discretionary annual bonus* & annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure time
- Option to purchase an additional 5 days holiday per year at annual enrolment
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL’s future
- Income Protection & Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and out patientcare
- Gympass - gym memberships and wellbeing apps available
- Variety of travel to work schemes with free bike storage and shower facilities
- An inhouse barista serving subsidised coffee and snacks
- Join HL’s sports, I&D networks and volunteering groups (two paid volunteering days per year)
- LifeWorks Discounts on services, restaurants and retailers
- dependant on role level

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

**Salary**: £24,610.00 per year

**Benefits**:

- Casual dress
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sabbatical
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Work

  • Call Centre Agent

    5 months ago

    Bristol, United Kingdom J11247 Full time

    Our client based in Bristol is looking to recruit full-time Call centre agents.They are the leading outsourced customer contact centre based in Bristol. Working hours: Full-time and Part-time available including weekends - Monday-Friday 9am-5pm Weekend shifts - 10am-4pm; 2pm-10pm; 5pm-9pm Training - full time training provided As the first point of...

  • Customer Service Call Centre Agent

    5 months ago

    Bristol, United Kingdom Hargreaves Lansdown Full time

    **Excited to grow your career?** **Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.** **About the role** We have a new position open for a **Helpdesk Consultant **to join our Omni Channel Team. You will be reporting to the Helpdesk Team...

  • Call Centre Agent

    5 months ago

    Bristol, United Kingdom Oak Tree Mobility Full time

    Do you enjoy engaging with customers and providing solutions to make their lives easier? Do you strive to reach your own personal and team goals? Do you like the idea of working within a fun team with exciting incentives and competitions? If so then we want to hear from you! At Oak Tree we are passionate about providing comfort, freedom, quality and value....

  • Call Centre Agent

    5 months ago

    Bristol, United Kingdom Oak Tree Mobility Full time

    Do you enjoy engaging with customers and providing solutions to make their lives easier? Do you strive to reach your own personal and team goals? Do you like the idea of working within a fun team with exciting incentives and competitions? If so then we want to hear from you! At Oak Tree we are passionate about providing comfort, freedom, quality and value....

  • Call Centre Agent

    5 months ago

    Bristol, United Kingdom Oak Tree Mobility Full time

    Do you enjoy engaging with customers and providing solutions to make their lives easier? Do you strive to reach your own personal and team goals? Do you like the idea of working within a fun team with exciting incentives and competitions? If so then we want to hear from you! At Oak Tree we are passionate about providing comfort, freedom, quality and value....

  • Contact Centre Agent

    5 months ago

    Bristol, United Kingdom RWR Recruitment Full time

    RWR RECRUITMENT have an excellent opportunity for a professional and committed person to work for our client based in Bristol. We are looking for a Contact Centre Agent to join the team with an immediate start! **Job Type: Full Time.** **Salary**: £22,500 +£150 bonus per quarter pending KPI’s are met **Shifts**: Monday-Sunday 8hrs between 7am-7pm 7 -...

  • Customer Service Agent

    5 months ago

    Bristol, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £25,351.93 + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers...

  • Customer Service Call Centre Agent

    5 months ago

    Bristol, United Kingdom Hargreaves Lansdown Full time

    **Join our community** **Our purpose is to empower people to save and invest with confidence. We are looking for great people like you to join us, so please come and invest in YOUR future at HL.** **About the role** We have a new role open in our omni channel community and you could be who we are looking for. Position available: Helpdesk consultant As...

  • Contact Centre Agent

    5 months ago

    Bristol, United Kingdom Lyons Davidson Solicitors Full time

    **Interested in a career in law?** As a company, we are committed to the development of our employees and encourage progression & opportunities across the business. We may also be able to provide funding towards professional qualifications if it is appropriate to your position. **The Role** - We are looking for a Contact Centre Agent to join our Legal...

  • Customer Service Call Centre Agent

    5 months ago

    Bristol, United Kingdom Hargreaves Lansdown Full time

    **Excited to grow your career?** **Our purpose is to 'empower people to save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.** **About the role** Helpdesk Consultant - part-time position now available. We have a new position open for a **Helpdesk Consultant **to...

  • Customer Service Agent

    5 months ago

    Bristol, United Kingdom Matthew Olivers Ltd Full time

    **Customer Service Agent/Shipping - Bristol** Do you have previous experience in Customer Service or have you worked around at a port? We are looking for a friendly and organised Customer Service Agent to join this established company in Portbury. This is a great opportunity to join a new company and progress with your personal development/skills. **As a...

  • Call Centre Representative

    5 months ago

    Bristol, United Kingdom Serco Plc Full time

    **Call Centre Representative - Health Assessment Advisory Services** **Office Based, 5 days in Bristol Office** **Full Time, Permanent, £24,000 plus benefits** - **37.5 hours per week, with a range of shift patterns covering 8am-8pm Monday - Friday and every other Saturday covering 9am-5pm.**_ Are you great with people and looking for a role where you can...

  • Customer Service Agent

    5 months ago

    Bristol, United Kingdom Pet Drugs Online Full time

    **Customer Service Agent** **Salary: £24,000 per annum** **Location: Keynsham, Bristol (site based)** **About Pet Drugs Online** As one of the UK’s biggest and most trusted suppliers of affordable veterinary medicines and pet products, our aim is simple - to provide the very best for the nation’s pets just as we do for our own. Not only are we one...

  • Field Agent

    5 months ago

    Bristol, United Kingdom Conexus Recovery and Field Services Full time

    Are you looking for your next challenge? Would you like a job where you are rewarded for the effort that you put in? Do you want to work outdoors, travelling around your local area meeting new people? If your answer is yes to all of the above, then we would love to hear from you! Conexus Recovery & Field Services are looking to recruit a Full Time Field...

  • Customer Services Agent

    5 months ago

    Bristol, United Kingdom Coutts Full time

    Customer Service & Operations, Customer Customer Services Agent - Bristol, United Kingdom- Permanent- Full Time#R-00231321

  • Call Centre/admin Optical Assistant

    5 months ago

    Bristol, United Kingdom Specsavers Full time

    **Call Centre/Admin Optical Assistant** **Store: Bristol City Centre** **Hours: Full time - 40 hours or Part Time 3 days a week to include regular weekends** **Experience - Admin experience is essential for this role** At Specsavers, we’re looking for someone with a real passion to deliver outstanding levels of customer care, ensuring our patients...

  • Call Centre Analyst

    1 week ago

    Bristol, United Kingdom Robert Half Full time

    Robert Half are currently recruiting for a Call Centre Analyst to join the team in a newly created role.This role will be supporting Clinical centres within the organisation, looking into the data to support in rota productions, schedule efficiency, staffing requirements and SLA's.Previous experience within a call centre analyst role will be crucial to...

  • Call Centre Analyst

    1 month ago

    Bristol, United Kingdom Robert Half Full time

    Robert Half are currently recruiting for a Call Centre Analyst to join the team in a newly created role. This role will be supporting Clinical centres within the organisation, looking into the data to support in rota productions, schedule efficiency, staffing requirements and SLA's. Previous experience within a call centre analyst role will be crucial to...

  • Customer Service Agent

    5 months ago

    Bristol, United Kingdom Pet Drugs Online Full time

    **Customer Service Agent** **Salary: Starting at £23,971 per annum, with the potential to rise to £25,095 per annum.** **Location: Keynsham, Bristol (site based)** **About Pet Drugs Online** As one of the UK’s biggest and most trusted suppliers of affordable veterinary medicines and pet products, our aim is simple - to provide the very best for the...

  • Contact Centre Agent

    5 months ago

    Bristol, United Kingdom Lyons Davidson Solicitors Full time

    **Interested in a career in law?** As a company, we are committed to the development of our employees and encourage progression & opportunities across the business. We may also be able to provide funding towards professional qualifications if it is appropriate to your position. **The Role** - We are looking for a Contact Centre Agent to join our Legal...