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Receptionist

5 months ago

Birkenhead, United Kingdom The Hive, Wirral Youth Zone Full time

A vital front of house role, the reception is the first point on contact for Youth Zone members and their parents. Without a welcoming and professional team who are also positive about young people the Youth Zone would not function. Working during the Youth Zone sessions you are responsible first of all for giving every young person a warm welcome into The Hive.
- To take responsibility for maintaining the reception area at the Youth Zone and providing a welcoming environment
- To act as the first point of contact for Youth Zone members, staff, volunteers, suppliers, visitors and the general public
- To ensure new members are welcomed into the Youth Zone and introduced to a member of the youth work team
- To ensure Junior members leave session safely in the care of parents/guardians/carers
- To ensure visitors comply with health and safety requirements and child protection/safeguarding procedures, including the allocation of visitors’ badges
- To deal with telephone enquiries, take and relay messages, screen and direct calls
- To book Youth Zone members into sessions, enter new members on to the membership database and collect entrance fees (training will be provided for the membership database)
- To support young people with completing membership forms and to issue membership cards
- To cash up at the end of each Youth Zone session, ensure that any administration and paperwork is up to date and completed by the end of each session
- To maintain the meeting room calendar for the Youth Zone
- To keep records up to date related to attendance, trips, events and meetings
- To support the smooth running of the Youth Zone session as required
- To assist with any general administration and communication functions as required
- Carry out any other reasonable duties as requested by manager

**Job Type**: Zero hours contract

**Salary**: Up to £10.42 per hour

Work Location: In person