Medical Receptionist

**About the Role**:
Longfield Medical Centre are hiring

We are looking for an experienced and professional Medical Receptionist to join our growing team.

As a Medical Receptionist you will excel in providing first-rate customer care and have great interpersonal skills at front desk and on the telephone. You must be able to work flexibly in a team of receptionists on a rota basis to cover Surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis. You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure.

The post-holder is responsible for:

- Answering the telephone
- Dealing with all enquiries from patients attending the Surgery
- Booking and cancelling appointments
- Booking in patients arriving for appointments
- Deal with non-clinical enquiries regarding prescriptions
- Recording home visit requests
- Tidying up waiting area and clinicians’ rooms
- Filing of notes, correspondence, results etc.
- Taking results via the telephone from hospitals
- Telephoning patients with results/scans etc., at the Doctor’s request
- Telephoning patients when necessary
- Attend staff Practice meetings
- Chaperoning for patients when necessary

Person specification:

- You will need strong inter-personal and prioritisation skills.
- You will need to be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
- You will need to plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice.
- You will need to be able to engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.

**About Us**:
Longfield Medical Centre is a semi-rural training practice with a rapidly growing list size currently caring for over 16,000 patients with anticipation of growth to continue over the next few years.

The dispensary is a very busy working environment dispensing to over 3,100 dispensing patients. The current team comprises two Pharmacy Technicians, three dispensing assistants, one dispenser and one delivery driver.

**Disclosure and Barring Service Check