Health Care Navigator

1 month ago


Maldon, United Kingdom Longfield Medical Centre Full time
About the Role

The main responsibilities of the role include:

Answering the telephone Managing the Patchs (online triage) requests Dealing with all enquiries from patients attending the surgery Booking and cancelling appointments Recording home visit requests Tidying up waiting area and clinicians’ rooms Filing of notes, correspondence, results etc. Taking results via the telephone from hospitals Chaperoning for patients when necessary Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc. About the Candidate We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Strong inter-personal and prioritisation skills. Committed to delivering a quality service, a team player and proactively identify continuous improvement opportunities and implement them. Plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice. Engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support. General practice and SystmOne experience is preferable. About Us Longfield Medical Centre is a semi rural training practice with a rapidly growing list size, currently caring for over 16,500 patients, with anticipation of growth to continue over the next few years. For further information please contact Danielle Poole -

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.


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