Lead Health Care Navigator/ Receptionist

1 month ago

Maldon, United Kingdom Primary Care Careers Full time

**About the Role**:
Longfield Medical Centre is looking to recruit an experienced lead healthcare navigator to join our busy GP surgery in Maldon, where you will excel in providing first-rate customer care in person and on the telephone, on a full or part time basis. You will be working flexibly in a team of receptionists, on a rota basis, to cover surgery opening hours and also provide holiday and sickness cover, as needed.

The main responsibilities include:

- Unlocking the building each day.
- Organising and approving annual leave and sickness cover for the team.
- Organising the reception diary.
- Answering the telephone.
- Dealing with all enquiries from patients attending the surgery.
- Booking and cancelling appointments via the telephone or in person at the desk.
- Booking in patients arriving for appointments.
- Deal with non clinical admin enquiries such as Med3’s, clinical waste collection forms, etc.
- Replenishing paper products in clinical rooms and around the surgery.
- Printing and organising forms for patient completion.
- Recording home visit requests.
- Recording triage messages for the nurse.
- Taking messages from patients and ensuring clinical staff are aware.
- Tidying waiting area and clinicians’ rooms.
- Filing of notes, correspondence, results etc.
- Taking results via the telephone.
- Telephoning patients with results/scans etc, at the doctor’s requests.
- Telephoning patients when necessary.
- Photocopying and shredding.
- Chaperone the doctor when the nurse is unavailable.

You will need the following skills:

- Strong inter-personal and prioritising skills, and the ability to balance multiple priorities.
- Be committed to delivering a quality service,
- Be a team player
- Proactively identify continuous improvement opportunities and implement them.
- Be able to plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery.
- Be able to engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.

**About Us**:
Longfield Medical Centre is a semi rural training practice with a rapidly growing list size, currently caring for over 16,500 patients, with anticipation of growth to continue over the next few years.

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