Medical Receptionist

**About the Role**: Longfield Medical Centre is looking for an experienced and professional Medical Receptionist to join our growing team.

As a Medical Receptionist you will excel in providing first-rate customer care and have great interpersonal skills at front desk and on the telephone.

The post-holder is responsible for:

- Answering the telephone
- Dealing with all enquiries from patients attending the Surgery
- Booking and cancelling appointments
- Booking in patients arriving for appointments
- Deal with non
- clinical enquiries regarding prescriptions
- Recording home visit requests
- Tidying up waiting area and clinicians’ rooms
- Filing of notes, correspondence, results etc.
- Taking results via the telephone from hospitals
- Telephoning patients with results/scans etc., at the doctor’s requests
- Telephoning patients when necessary.
- Attend staff Practice meetings
- Chaperoning for patients when necessary

You must be able to work flexibly in a team of receptionists on a rota basis to cover Surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis.

You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure.

You will need strong inter-personal and prioritising skills, and the ability to balance multiple priorities.

You will need to be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.

You will need to plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice.

You will need to be able to engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.

**About Us**:
Longfield Medical Centre is a forward thinking, well established, friendly training practice with 7 GP partners and a list size of over 16,000 patients.We are focused on providing the highest standard of care to our patients and are supported by a large clinical and administrative team.For further information or to arrange a visit please contact:
Sophie Woska

**Disclosure and Barring Service Check