Medical Receptionist

Longfield Medical Centre are hiring

We are looking to recruit an experienced Medical Receptionist to join our busy GP surgery in Maldon.

As a Medical Receptionist you will excel in providing first-rate customer care and have good interpersonal skills at the front desk and on the telephone. You must be able to work flexibly in a team of Receptionists on a rota basis to cover Surgery opening hours and also provide holiday and sickness cover, as needed, on overtime basis. You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure.

The post-holder is responsible for:

- Answering the telephone
- Dealing with all enquiries from patients attending the Surgery
- Booking and cancelling appointments via the telephone or in person at the desk
- Booking in patients arriving for appointments
- Handing out prescriptions and dealing with requests
- Deal with non
- clinical enquiries regarding prescriptions
- Dealing with transport enquires for hospitals
- Recording home visit requests
- Recording triage messages for the nurse
- Taking messages from patients and ensuring clinical staff are aware
- Tidying up waiting area and clinicians’ rooms
- Filing of notes, correspondence, results etc.
- Pulling out notes for Surgeries
- Taking results via the telephone from hospitals
- Telephoning patients with results/scans etc., at the doctor’s requests
- Telephoning patients when necessary.
- Booking transport
- Photocopying, shredding and faxing
- Attend staff Practice meetings
- Making up Maternity packs
- Chaperone the Doctor when the Nurse is unavailable

You will need strong inter-personal and prioritising skills, and the ability to balance multiple priorities.

You will need to be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.

You will need to plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the Practice.

You will need to be able to engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Application question(s):

- How many years of experience as a Medical Receptionist do you have?

Work Location: One location