Health Care Navigator

3 weeks ago


Maldon, United Kingdom Primary Care Careers Full time

Job summary

Longfield Medical Centre has an opportunity for health care navigators to join our team on a part time basis, for 31 hours per week, to cover the following shifts times:

Monday: 8:00 - 18:30

Tuesday: 8:00 - 14:00

Thursday: 8:00 - 14:00

Friday: 8:00 - 18:30

You will excel in providing first-rate customer care and have great interpersonal skills at the front desk and on the telephone. You must be able to work flexibly, on a rota basis, to cover surgery opening hours and to provide holiday and sickness cover, as needed, on an overtime basis.

Main duties of the job

Answering the telephone. Managing the Patchs (online triage) requests. Dealing with all enquiries from patients attending the surgery. Booking and cancelling appointments. Booking in patients arriving for appointments. Dealing with non-clinical enquiries regarding prescriptions. Recording home visit requests. Tidying up waiting area and clinicians rooms. Filing of notes, correspondence, results etc. Taking results via the telephone from hospitals. Telephoning patients with results/scans etc., at the doctors' request. Telephoning patients when necessary. Attending staff practice meetings. Chaperoning for patients when necessary. Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc.

About us

Longfield Medical Centre is a semi rural training practice with a rapidly growing list size, currently caring for over 16,500 patients, with anticipation of growth to continue over the next few years.

For further information please contact Danielle Poole -

Job description

Job responsibilities

Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

Person Specification

Qualifications

Essential

None

Experience

Essential

Strong inter-personal and prioritisation skills. To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them. To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice. To engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
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