Health Care Navigator
2 months ago
**About the Role**:
Longfield Medical Centre has an opportunity for health care navigators to join our team on a full or part time basis depending on the applicant’s requirement.** **Various shift patterns available.
You will excel in providing first-rate customer care and have great interpersonal skills at the front desk and on the telephone. You must be able to work flexibly our team on a rota basis to cover surgery opening hours and provide holiday and sickness cover, as needed, on an overtime basis.
You will be the first point of contact for all visitors to the practice and will be expected to follow the practice mission statement of always aiming to provide high quality primary care services through an ethos of continuous learning and reflection. Care Navigators will always be expected to be professional, helpful and understanding of our patient’s needs.
Main responsibilities:
- Answering the telephone.
- Managing the Patch’s (online triage) requests.
- Dealing with all enquiries from patients attending the surgery.
- Booking and cancelling appointments.
- Booking in patients arriving for appointments.
- Dealing with non-clinical enquiries regarding prescriptions.
- Recording home visit requests.
- Tidying up waiting area and clinicians’ rooms.
- Filing of notes, correspondence, results etc.
- Taking results via the telephone from hospitals.
- Telephoning patients with results/scans etc., at the Doctor’s request.
- Telephoning patients when necessary.
- Attending staff practice meetings.
- Chaperoning for patients when necessary.
- Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence etc.
You will need:
- Strong inter-personal and prioritisation skills.
- To be committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
- To plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice.
- To engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
**About Us**:
Longfield Medical Centre is a semi rural training practice with a rapidly growing list size, currently caring for over 16,500 patients, with anticipation of growth to continue over the next few years.
**Disclosure and Barring Service Check
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