Receptionist / Care Navigator

**About the Role**:
Blackwater Medical Centre** **has an exciting opportunity for a receptionist to join our team on a part-time basis for 26.5 hours per week, to** **help make a positive impact on our local community.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients; Answering the telephone, promptly.
-
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will be asked to work additional or alternative hours to cover for colleagues.

**About Us**:
We are very friendly and supportive practice located in historic town of Maldon. We offer a supportive and friendly environment and the NHS pension.

**Disclosure and Barring Service Check