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Head of Operations

7 months ago

Bournemouth, United Kingdom Glow Green Ltd Full time

**Head of Operations**

**£DOE**

Are you looking to continue and build your senior career within a thriving, dynamic and digital savvy company?

Glow Green is a green energy installation company who supply and install PV solar panels, battery storage, boilers, air conditioning and electric vehicle charging systems, as well as servicing 15,000 care plan customers.

Our products are installed across the UK through our network of 2,000 nationwide installers and we have recently significantly enhanced our supply chain with the development of a new larger warehouse facility, enabling the company to meet growth and future business plans.

**What We Are Looking For**

**Head of Operations Responsibilities**
- Make a demonstrable contribution to the management and leadership of the business and fulfil the role of a key member of the senior management team;
- Lead the development of new initiatives and improvements that streamline service delivery, improve customer experience and enhance productivity;
- Provide management and leadership to the departments management team, driving forwards a culture of continuous improvement and delivery against operational goals;
- Support the ongoing training and development of the departments senior members and establish development plans;
- Oversee the strategic management of all field based operational teams, including scheduling, installation management, service, remedials and the nationwide network of field-based engineers across all product types;
- Complete a comprehensive review of service delivery across installations, service and breakdown functions of the business, developing tactical plans for improvement that align with the strategic plans of the business;
- Ensure delivery of Key Performance Indicators and the departments performance management framework is aligned with the businesses objectives;
- Ensure effective planning and scheduling of installations across all product types and all functions of the scheduling team are performed, particularly the proactive confirmation of appointments and booking of new installations;
- Oversee the execution and monitoring of installations, identify reasons for jobs not being completed as planned and establish improvement plans;
- Work in collaboration with other departments such as sales and purchasing to improve customer service, reduce operating costs and enhance productivity;
- Continuously improve the management of the installation engineer network and service and breakdown teams, ensuring capacity meets the needs of sales, across all product types;
- Work in conjunction with the Head of Customer to ensure service levels are reviewed regularly and priority areas are identified;
- Undertake demand and capacity analysis to match engineer availability with sales across all postcodes and product types;
- Actively ensure field-based operational activities meet all regulatory requirements across all product types, and a robust compliance governance framework is maintained.

**Glow Green Benefits**
- Competitive salary depending on experience;
- Annual pay reviews and ongoing opportunities for growth and development;
- A generous 33 days holiday, including Bank Holiday;
- A comprehensive Company Pension Scheme;
- Robust company sick pay benefit;
- Employee of the month;
- An array of staff perks, including eye care vouchers, daily fresh fruit, confectionery and drinks.

To be considered for our Head of Operations position, please submit your CV.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bournemouth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Head of Operations or Operations Manager: 5 years (required)

Work Location: In person