Head of Operations

7 months ago


Bournemouth, United Kingdom Glow Green Ltd Full time

**Head of Operations**

**£DOE**

**Who are Glow Green**

Glow Green is a nationwide green energy installation company who supply and install domestic and commercial PV solar panels, battery storage, boilers, air conditioning and electric vehicle charging systems, as well as servicing 15,000 care plan customers. Last year we reached revenues of £25M, with a clear path to further growth to become the UK's Largest energy installation business.

Our operations team, customer service and sales operation are based out of the Avalon building in Bournemouth. We employ over 130 Office staff. This includes our in-house software development team, as we have built a bespoke CRM system from the ground up. Our entire business operates from our bespoke CRM.

Our products are installed across the UK through our "Uber" style web app and we have over 2,000 nationwide installers. We have recently significantly enhanced our global supply chain and acquired a new 17,000 SQ/FT warehouse facility. This is part of our strategic growth to meet our future business plans.

We are also partnered with Utility Warehouse (Telecom Plus PLC) and serve their 900,000 customers with their chosen energy saving products.

**What We Are Looking For**

**Head of Operations Responsibilities**
- Make a demonstrable contribution to the management and leadership of the business and fulfil the role of a key member of the senior management team;
- Lead the development of new initiatives and improvements that streamline service delivery, improve customer experience and enhance productivity;
- Provide management and leadership to the departments management team, driving forwards a culture of continuous improvement and delivery against operational goals;
- Support the ongoing training and development of the departments senior members and establish development plans;
- Oversee the strategic management of all field based operational teams, including scheduling, installation management, service, remedials and the nationwide network of field-based engineers across all product types;
- Complete a comprehensive review of service delivery across installations and service and breakdown functions, developing tactical plans for improvement that align with the strategic plans of the business;
- Ensure delivery of Key Performance Indicators and the departments performance management framework is aligned with the businesses objectives;
- Ensure effective planning and scheduling of installations across all product types and all functions of the scheduling team are performed, particularly the proactive confirmation of appointments and booking of new installations;
- Oversee the execution and monitoring of installations, identify reasons for jobs not being completed as planned and establish improvement plans;
- Work in collaboration with other departments such as sales and purchasing to improve customer service, reduce operating costs and enhance productivity;
- Continuously improve the management of the installation engineer network and service and breakdown teams, ensuring capacity meets the needs of sales, across all product types;
- Work in conjunction with the Head of Customer to ensure service levels are reviewed regularly and priority areas are identified;
- Undertake demand and capacity analysis to match engineer availability with sales across all postcodes and product types;
- Actively ensure field-based operational activities meet all regulatory requirements across all product types, and a robust compliance governance framework is maintained.

**Glow Green Benefits**
- Competitive salary depending on experience;
- Annual pay reviews each April;
- Ongoing opportunities for progression as we grow;
- 33 days holiday (including Bank Holiday);
- A comprehensive Company Pension Scheme;
- Robust company sick pay benefit;
- On site parking included;
- An array of staff perks, including eye care vouchers, daily fresh fruit, confectionery and drinks.

To be considered for our Head of Operations position, please submit your CV.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bournemouth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Head of Operations or Operations Management: 5 years (required)
- Field Installations: 5 years (required)

Work Location: In person



  • Bournemouth, Bournemouth, United Kingdom Troia (UK) Restaurants Ltd Full time

    Kitchen Leadership OpportunityWe are seeking a highly experienced and skilled Head of Kitchen Operations to join our team at The Ivy Collection. As a Head of Kitchen Operations, you will be responsible for leading the kitchen team in delivering exceptional service and exceeding our guests' expectations.Salary: £40,000 - £50,000 per annum (dependent on...


  • Bournemouth, Bournemouth, United Kingdom Sodexo Full time

    Kitchen Operations Head Job Overview:Sodexo is seeking a highly experienced and dedicated individual to head our kitchen operations at Nuffield Health Bournemouth Hospital. As a key member of our team, you will be responsible for managing the day-to-day activities of the kitchen, ensuring seamless service delivery and high-quality food presentation.Main...

  • Head of

    2 weeks ago


    Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    Head of / Operations Director, Dorset, £60-100k to suit experience **Your new company** An innovative leader in their chosen sector who develop, manufacture and distribute a range of class leading products. **Your new role** There is some flexibility to the brief, you could be a proven Operations Director with a wealth of experience, or a Head of Operations...


  • Bournemouth, United Kingdom Hendy Group Full time

    **Hendy Group are delighted to share a new senior leadership role providing opportunity for an experienced and proven senior bodyshop professional to join our Service Directorate as Head of Bodyshop Operations. This role has been created due to an exciting period of continued growth and investment, and will provide the successful postholder the chance to...


  • Bournemouth, Bournemouth, United Kingdom Bupa Full time

    Care Home Operations HeadJoin our team as a seasoned operations head at Queensmount Care Home in Bournemouth, overseeing daily activities and ensuring seamless delivery of care services.Annual Salary: Up to £80,000 (including a performance-related bonus and comprehensive private health insurance)Main Objectives:Lead the team to achieve and maintain...


  • Bournemouth, United Kingdom Bournemouth Highcliff Marriott Hotel Full time

    Job SummaryThe Head Banqueting Chef is accountable for the overall success of daily kitchen operations, overseeing the Banqueting operation on property to a high standard while maximising financial performance. This role requires culinary talents and leadership skills to personally perform tasks while leading staff.Key ResponsibilitiesOversee Banqueting...


  • Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Full time

    Vitality Corporate Services is committed to providing excellent benefits to its employees. As a Head of Payroll Operations, you will enjoy a competitive salary of around £50,000 - £60,000 per year, as well as access to a range of perks and benefits.These include:A bonus scheme that rewards your performanceA pension scheme that matches your contributions up...


  • Bournemouth, Bournemouth, United Kingdom Daish's Holidays Full time

    Daish's Hotels is seeking a seasoned Head of Culinary Operations to lead our kitchen team and drive our culinary vision. As a key member of our senior management team, you will be responsible for developing and implementing culinary strategies that align with our company goals.The salary for this position is £34,164 per annum, based on 45 hours per week,...


  • Bournemouth, United Kingdom Goodman Masson Full time

    A fast growing online market place currenlty requires a Head of Seller Operations to join them on a permanent basis. You will be the voice of sellers within the business, striving to ensure that we understand what they may need from internal product, development,technical and other teams. This is based in Bournemouth but working on a hybrid basis. **The...


  • Bournemouth, Bournemouth, United Kingdom Bournemouth Highcliff Marriott Hotel Full time

    **Job Summary**We are seeking an exceptional Head of Banqueting Operations to join our team at Bournemouth Highcliff Marriott Hotel. As a key member of our culinary team, you will be responsible for overseeing the banqueting operation and ensuring that every event exceeds our guests' expectations.The successful candidate will have full autonomy to manage the...


  • Bournemouth, Bournemouth, United Kingdom Platinum Recruitment Consultancy Full time

    Chef Role OverviewWe are working in partnership with a Hotel in Bournemouth who require a skilled Head Chef to manage their banqueting operations. The successful candidate will have the autonomy to oversee all food-related functions, ensuring exceptional standards are maintained.A key requirement for this role is experience in banqueting and events...


  • Bournemouth, Bournemouth, United Kingdom Chace People Full time

    F&B Leadership RoleA luxurious lifestyle retreat in Dorset is seeking an experienced Head of F&B to oversee the entire culinary operation. This full-time position offers a unique opportunity to drive growth, improve profitability, and maintain operational efficiency. Key responsibilities include managing the F&B Service Team, ensuring operational excellence,...


  • Bournemouth, Bournemouth, United Kingdom Platinum Recruitment Consultancy Full time

    Executive ChefLocation: UK, Industry Sector: Hospitality and CateringWe are seeking a highly skilled and ambitious leader to join our management team as an Executive Chef.A competitive salary of £45,000 per annum + bonus scheme is offered.We provide a comprehensive package including private healthcare and flexible working hours.As a Banqueting Head Chef,...


  • Bournemouth, Bournemouth, United Kingdom WestBeach Restaurant Full time

    About the Role: We are looking for a Head of Culinary Operations to join our team at WestBeach Restaurant. As a key member of the management team, you will be responsible for leading the culinary department and developing new menu ideas and concepts.Key Responsibilities:Develop and implement new menu ideas and concepts.Lead the culinary team and ensure that...

  • Head of Finance

    2 days ago


    Bournemouth, United Kingdom CMA Recruitment Group Full time

    This is an excellent opportunity for an experienced senior finance professional who is looking for a part time role with an extremely progressive employer. It is a brand-new opportunity to join an entrepreneurial family run business whose ventures include a well-known global household brand, working hybrid and from their offices in either Bournemouth or the...


  • Bournemouth, Bournemouth, United Kingdom Sodexo Full time

    Kitchen Excellence in a Challenging RoleWe are seeking an exceptional Head Chef and Operations Lead to join our team at Nuffield Health Bournemouth Hospital, working with Sodexo.The successful candidate will be responsible for leading the culinary operations, ensuring the highest standards of food preparation, and maintaining a clean and organized...

  • Head of Finance

    3 days ago


    Bournemouth, United Kingdom CMA Recruitment Group Full time

    This is an excellent opportunity for an experienced senior finance professional who is looking for a part time role with an extremely progressive employer. It is a brand-new opportunity to join an entrepreneurial family run business whose ventures include a well-known global household brand, working hybrid and from their offices in either Bournemouth or the...


  • Bournemouth, United Kingdom Cv-Library Full time

    Head of Supply Chain What an opportunity!This is a rare opening within this organisation, so you won't want to miss out on this one.Our client is seeking a dynamic and driven Head of Supply Chain to join their team.The successful candidate will be responsible for leading the strategic implementation of a new procurement tool suite, maximise cost savings,...

  • Head Of Service

    1 week ago


    Bournemouth, United Kingdom Cv-Library Full time

    Head of Service, Poole, £65,000As a Head of Service within this world leading heating and renewable energy solutions company you will lead growth, focusing on achieving monthly targets, annual budget objectives, and long-term growth strategies.Your responsibilities will span developing innovative service solutions, establishing a high-performing, remotely...


  • Bournemouth, Bournemouth, United Kingdom Bournemouth Airport Full time

    **About the Role**We are seeking a highly skilled Head of Engineering to join our team at Bournemouth Airport. The successful candidate will be responsible for leading our engineering services and driving innovation in a dynamic airport environment.Key Responsibilities:Oversee Engineering Services: Ensure that all engineering activities are carried out...