Neighbourhood Housing Lead

5 months ago

London, United Kingdom L&Q Full time

**Neighbourhood Housing Lead - Lambeth and Southwark
**Job Title**

**Neighbourhood Housing Lead
**Contract Type**

**Permanent**

**Hours**

**Full time**

**Persona**

**Agile**

**Patch Location**

**Lambeth and Parts of Southwark**

**Reporting Office**

**Garratt Lane**

**Salary**

**£34,904 plus Essential Car User Allowance (if Criteria Met)**

**29th April**

**Interviews will be held Face to Face on a date yet to be confirmed.**

**Role Profile - Neighbourhood Housing Lead.docx**
***
Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.**Why choose L&Q?**
- We offer a competitive annual salary and staff benefits package.- Strong family-friendly policies
- Committed Learning & Development
- Annual leave starting from 26 days rising to 31 PLUS bank holidays
- Excellent Pension Scheme - double contribution up to 6%
- Generous non-contributory life assurance
- An Employee Assistance Programme
- Great places to work certified 2022
- Best Workplaces for Women - ranked 23 in the UK

Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.- As the Neighbourhood Housing Lead, you’ll be responsible for the following:
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.
- You’ll be the primary relationship holder with the residents living in homes on your patch[LM1]. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.- You should be good at building relationships with people and be able to communicate well with colleagues and residents.
- You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.
- You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
- You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
- Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
- Have previous experience
- Be able to drive and have access to a car for work
- Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department-
**We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.**
- ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
- At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.**Our commitments**:

- At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.-
- For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.- We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.- We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.- L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.- As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to buil

  • Neighbourhood Housing Lead

    5 days ago

    London, Greater London, United Kingdom CIH International Housing Group Full time

    Role OverviewWe are seeking a highly skilled and experienced Neighbourhood Housing Lead to join our Housing Management Team. As a key member of the team, you will be responsible for delivering a reliable, repeatable, and consistent service for residents.Key ResponsibilitiesSupport the Housing Management team to deliver a high-quality service for...

  • Neighbourhood Housing Lead

    5 days ago

    London, Greater London, United Kingdom CIH International Housing Group Full time

    Role Profile - Neighbourhood Housing LeadWe are seeking a skilled and dedicated Neighbourhood Housing Lead to join our Housing Management Team. As a key member of our team, you will be responsible for delivering an excellent service to residents, improving resident satisfaction, and building trust.Key Responsibilities:Support the Housing Management team to...

  • Neighbourhood Housing Officer

    1 month ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Neighbourhood Housing OfficerLocation: Tower HamletsJob Type: Full time/ContractPay Rate: £27 Per HourThe Role:We are seeking a highly motivated and customer-focused individual to join our Neighbourhoods Housing Team as a Neighbourhood Housing Officer. As a key member of our team, you will be responsible for delivering exceptional housing...

  • Neighbourhood Housing Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Neighbourhood Housing OfficerLocation: Tower HamletsJob Type: Full time/ContractPay Rate: £27 Per HourThe Role:We are seeking a highly motivated and customer-focused individual to join our Neighbourhoods Housing Team as a Neighbourhood Housing Officer.The successful candidate will be responsible for managing a Neighbourhood patch, providing...

  • Neighbourhood Housing Officer

    1 month ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Neighbourhood Housing OfficerLocation: Tower HamletsJob Type: Full time/ContractPay Rate: £27 Per HourThe Role:We are seeking a highly motivated and customer-focused individual to join our Neighbourhoods Housing Team as a Neighbourhood Housing Officer. As a key member of our team, you will be responsible for delivering exceptional housing...

  • Neighbourhood Housing Officer

    4 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Neighbourhood Housing OfficerLocation: Tower HamletsJob Type: Full time/ContractPay Rate: £27 Per HourThe Role:We are seeking a highly motivated and customer-focused individual to join our Neighbourhoods Housing Team as a Neighbourhood Housing Officer.The successful candidate will be responsible for managing a Neighbourhood patch, providing...

  • Neighbourhood Housing Officer

    3 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Neighbourhood Housing OfficerLocation: Tower HamletsJob Type: Full time/ContractPay Rate: £27 Per HourThe Role:We are seeking a highly motivated and customer-focused individual to join our Neighbourhoods Housing Team as a Neighbourhood Housing Officer. As a key member of our team, you will be responsible for delivering exceptional housing...

  • Neighbourhood Housing Officer

    3 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Neighbourhood Housing OfficerLocation: Tower HamletsJob Type: Full time/ContractPay Rate: £27 Per HourThe Role:We are seeking a highly motivated and customer-focused individual to join our Neighbourhoods Housing Team as a Neighbourhood Housing Officer. As a key member of our team, you will be responsible for delivering exceptional housing...

  • Neighbourhood Housing Officer

    5 months ago

    London, United Kingdom Novax Recruitment Ltd Full time

    **Neighbourhood Housing Officer** **Lambeth** **£23-£25 P/H (Umbrella)** We are currently seeking an experienced Neighbourhood housing officer to provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. The overall...

  • Neighbourhood Coordinator

    5 months ago

    London, United Kingdom PA Housing Full time

    **We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place.** **WE ARE CURRENTLY RECRUITING FOR OUR SCHEMES THAT ARE PRIMARILY BASED IN THE LONDON AREA. (LEWISHAM,...

  • Neighbourhood Housing Officer

    4 months ago

    London, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Role Purpose** This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people’s lives and identifying predictable...

  • Neighbourhood Housing Officer

    3 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Neighbourhood Housing OfficerLocation: Tower HamletsJob Type: Full time/ContractPay Rate: £27 Per HourThe Role:We are seeking a highly motivated and customer-focused individual to join our Neighbourhoods Housing Team as a Neighbourhood Housing Officer.The successful candidate will be responsible for managing a Neighbourhood patch, providing...

  • Neighbourhood Housing Officer

    3 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Neighbourhood Housing OfficerLocation: Tower HamletsJob Type: Full time/ContractPay Rate: £27 Per HourThe Role:We are seeking a highly motivated and customer-focused individual to join our Neighbourhoods Housing Team as a Neighbourhood Housing Officer.The successful candidate will be responsible for managing a Neighbourhood patch, providing...

  • Neighbourhood Housing Officer

    4 months ago

    London, United Kingdom Novax Recruitment Ltd Full time

    **Job Title**:Neighbourhood Housing Officer **Location**:Lambeth **Salary / Pay Rate**:£170 Per day (Umbrella) **Job Type**:Temporary *** **The Role** We are currently seeking a Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants...

  • Neighbourhood Response Officer

    3 weeks ago

    London, Greater London, United Kingdom Clarion Housing Group Full time

    Job SummaryWe are seeking a highly motivated and experienced Neighbourhood Response Officer to join our team at Clarion Housing Group. As a key member of our neighbourhood team, you will play a vital role in ensuring that our neighbourhoods are clean, safe, and well-maintained.Key ResponsibilitiesAssist centrally based teams by completing customer visits,...

  • Neighbourhood Response Officer

    3 weeks ago

    London, Greater London, United Kingdom Clarion Housing Group Full time

    Job SummaryWe are seeking a highly motivated and experienced Neighbourhood Response Officer to join our team at Clarion Housing Group. As a key member of our neighbourhood team, you will play a vital role in ensuring that our neighbourhoods are clean, safe, and well-maintained.Key ResponsibilitiesAssist centrally based teams by completing customer visits,...

  • Neighbourhood Response Officer

    3 weeks ago

    London, Greater London, United Kingdom Clarion Housing Group Full time

    Job SummaryWe are seeking a highly motivated and experienced Neighbourhood Response Officer to join our team at Clarion Housing Group. As a key member of our neighbourhood team, you will play a vital role in ensuring that our neighbourhoods are clean, safe, and well-maintained.Key ResponsibilitiesAssist centrally based teams by completing customer visits,...

  • Neighbourhood Response Officer

    3 weeks ago

    London, Greater London, United Kingdom Clarion Housing Group Full time

    Job SummaryWe are seeking a highly motivated and experienced Neighbourhood Response Officer to join our team at Clarion Housing Group. As a key member of our neighbourhood team, you will play a vital role in ensuring that our neighbourhoods are clean, safe, and well-maintained.Key ResponsibilitiesAssist centrally based teams by completing customer visits,...

  • Neighbourhood Housing Officer

    5 months ago

    North London, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Role Purpose** This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people’s lives and identifying predictable...

  • Neighbourhood Response Officer

    4 weeks ago

    London, Greater London, United Kingdom Clarion Housing Group Full time

    Job Title: Neighbourhood Response OfficerClarion Housing Group is seeking a motivated and customer-focused individual to join our team as a Neighbourhood Response Officer. As a key member of our neighbourhood team, you will play a vital role in ensuring that our residents receive excellent customer service and support.Key Responsibilities:Assist centrally...