Neighbourhood Housing Officer

3 months ago

London, United Kingdom Tempting Recruitment Full time

Tempting Recruitment are working alongside our client, a LOCAL AUTHORITY, who are looking to recruit an experienced Neighbourhood housing officer to join their team based in the [LOCATION] area.

**JOB DETAILS**
- PAY RATE: £26.17 per hour Umbrella
- WORK TYPE: Temporary
- WORK PATTERN: Full Time
- LOCATION: South London

**JOB SUMMARY**

This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people’s lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working, ensuring they deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities.

**JOB DESCRIPTION**
The duties and responsibilities of the role will include:

- To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods;
- To develop skills and knowledge in key areas to meet the needs of residents;
- To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs;
- To support residents to solve problems at their root cause to build future resilience for individual residents and our communities;
- To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations;
- To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of our customers;
- To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with the changing needs of our customers;
- To act as a lead contact for Tenant and Resident Association in the neighbourhood;
- To promote and engage in restorative principles and participatory practice in working with our residents and partners.

**THE SUCCESSFUL CANDIDATE**
- Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions;
- Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery;
- Ability to understand patterns of resident demands and provide a flexible approach according to individual needs;
- Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example:

- Money, Debt and budgeting;
- Resolving disputes;
- Tenancy law;
- Housing Options.
- Employment and skills;
- Health and support;

**HOW TO APPLY**
Hit the APPLY button or contact Steve Taylor at Tempting Recruitment NOW.

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