Customer Service Advisor

1 week ago

Peterborough, United Kingdom The Lettings Hub Full time

**Customer Service Advisor (Moving Mentor)**

**Responsible to**: People & Performance Manager

**Location of work**: Lynchwood Business Park, Peterborough

**Hours**: Full-time (40 hours per week)

**Salary**: Starting Salary is £21,700 + Bonus

Full-Time - 40 hours per week, Monday to Friday 8:30am - 17:30pm.

**The Role**

This role involves talking on the telephone, administration duties and data analysis, so first-rate customer service is key to success in the role.

Our Customer Service roles are designed to assess the suitability of potential tenants looking to rent their new home by contacting previous landlords/letting agents, employers etc. You will be assigned your own letting agents to support and after training, you’ll be able to make decisions to move people into their new homes

**The Person**

To be considered for this role, you will need to have previous experience within an administration or telephone-based customer service team. Competence in everyday IT packages eg Microsoft Office is required. If this sounds like you we’d love to hear from you
- Friendly, self-confident and enthusiastic
- Self-motivated and results orientated
- Excellent communication skills, both written and verbal
- A ‘hands on’ person, to drive effectiveness and efficiencies at all times
- A strong sense of personal responsibility and accountability
- Possess high professional standards
- Strong attention to detail

**About Us**

The Lettings Hub is a unique supplier of technology-driven products and services that simplify and speed up the lettings process. Specialising in referencing, insurance and other rental properties services, The Lettings Hub are trusted by many leading agency brands and help over 20,000 people move home each month.

The Lettings Hub combine the best of technology with invaluable experience, which informs everything we do. We aim to exceed our customer’s expectations and do it with a smile. Since first starting out in the business that principle hasn’t changed.

We believe in treating people the way we want to be treated - respectfully and inclusively - and investing in those we work with and partner.

As we continue to expand our team of over 100 dedicated, brilliant people, we are looking for like minded, talented individuals to come and join us and work in a great team of passionate and hardworking people

Located on the Lynch Wood Business Park we offer our people a fun, friendly and flexible working environment with many benefits such as unlimited holiday, career / salary progression and we love rewarding our people with our recognition awards and schemes.

Selection decisions will be based on merit and suitability against the above criteria.

**This role is based in Peterborough, we will not look to support relocation or sponsorship for any applicants.**

**Job Types**: Full-time, Permanent

**Salary**: From £21,700.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Discounted or free food

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Peterborough, PE2 6LR: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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