Ticketing System Coordinator

5 months ago

London, United Kingdom Arsenal Football Club Full time

**The Role**:
We are looking for a** Ticketing System Coordinator **to support the team in delivering all aspects of ticketing including system configurations for matches and events.

This role will be responsible for the management of the ticketing inventory, the functionality within the ticketing platforms for both Men and Women’s fixtures and will also play a key part in supporting the design and rollout of the club’s ticketing approach for Arsenal Women’s games.

**Who we are**:
We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

**Your day-to-day**
***:

- **Manage the ticket sales process for women’s home and away fixtures**:

- including determination of sale dates and sales approach as well as system set-up.
- **Updating ticketing content on club channels**:

- Liaising with the Marketing and Communications teams to ensure all ticketing information is communicated to supporters in an optimal way and updating content on club channels for ticketing related events and processes.
- **Administration**:

- Carrying out tasks that relate to the Ticketing process for fixtures such as reconciliation of fixtures and financial balancing of ticketing transactions.
- **Supporting the matchday ticketing operation**:

- for Men and Women’s home and away matches, which can be on premise or remote.
- **Supporting season ticket renewal process **-provide support for the preparation and delivery of the renewal process of season tickets for both Men’s and Women’s teams.
- **Inventory management **-** **for Women’s and Men’s fixtures ensuring any internal and external ticketing requirements are met
- **Ticket fulfillment **-** **Support the fulfilment of tickets for Men’s and Women’s fixtures whether digital or physical.
- **Reporting**:

- Produce reports to support Ticketing operation, reconciliation and analysis
- **Ticket management functionality **-** **Manage the ticket management functionality available to supporters (e.g. Ticket Exchange, Ticket Transfer, Cashback Service).

***What we are looking for**
***:

- Experience working in a high-volume ticketing environment, with understanding of access control
- Experience working within a customer centric, team environment
- Some experience in an administrative role, liaising effectively with other areas of an organisation
- Understanding of the sports or entertainments industry with a familiarity of using the Sport XR, Future Ticketing or Fortress systems (Desirable)
- Highly organised and able to prioritise tasks according to club objectives
- Strong stakeholder management and communication skills
- Has a supporter first mentality ensuring club values are delivered when planning ticketing approach and operation
- Strong attention to detail and capable of working with large data sets
- Ability to provide a high level of customer service and ensures safety standards at all times

***:
**Why choose us
***:
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners

***:
**Arsenal for Everyone**:
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

**Disability Confident Leader***:

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