Ticket and Merchandising Coordinator

3 months ago

London, United Kingdom Merlin Entertainments Group Full time

**Ticket and Merchandising Coordinator**

Riverside Building; County Hall, Westminster Bridge Rd
London, GREATER LONDON, SE1 7PB
United Kingdom

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a **Ticket and Merchandising Coordinator** to join our Strategy team. This role will be based at our London Cluster Office - County Hall office and reports into the Revenue Management Strategic Project Lead on a permanent basis.

**About the Role...**

We're on the hunt for a Ticketing & Merchandising Coordinator to join our team In this role, you'll be responsible for executing the rollout of Midway Revenue projects across all regions and territories, building and scaling test and learns across the entire estate. You'll work closely with the Revenue Projects lead to prioritize the delivery of all revenue tests and central projects.

As our Ticketing & Merchandising Coordinator, you'll utilise your knowledge of the admissions system to deliver packaging and pricing changes effectively and efficiently, in line with the prioritisation roadmap and within an SLA. You'll champion consistent solutions and administration of the admissions system, communicating the approach and progress of delivery to all key stakeholders.

So if you're ready to help us take our ticketing and merchandising capabilities to the next level - and ensure that our customers have the best possible experience across all our regions and territories - we'd love to have you on board as our Ticketing & Merchandising Coordinator.

**About You...**
- You will have strong knowledge & experience of the Accesso Admissions System pivotal to role
- Demonstrate attention to detail and experience
- You will have prior experience in delivering wide ranging priorities and managing multiple stakeholders
- You will use effective communication which is essential for this role
- You will have an impressive record of achievement within an organisation which utilises Accesso
- Leisure/Entertainment experience is desirable but not necessary

**The Benefits**

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you’re already fantastic and can quickly become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 20 days’ holiday (increasing year on year up to 25 days) and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

**Everyone Matters at Merlin.**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Returning to work**

LI-ML2

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