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Blockchain Event Ticketing Manager

4 weeks ago

London, Greater London, United Kingdom Paris Blockchain Week Full time
Job Title: SWOOGO Event Ticketing & Registration Platform Manager

We are seeking a highly skilled and experienced SWOOGO Event Ticketing & Registration Platform Manager to join our team at Paris Blockchain Week. As a key member of our marketing team, you will play a crucial role in delivering a seamless ticketing experience for our attendees, speakers, sponsors, and media partners.

Key Responsibilities:
  • Platform Configuration and Management: Configure and maintain the event ticketing and registration platform to meet the needs of PBW events, ensuring it is user-friendly and accessible to all potential attendees.
  • Data Management and Reporting: Ensure end-to-end tracking is in place to report on marketing channel performance by ticket volume and revenue, oversee the accurate collection and secure storage of attendee data, and generate and analyse reports on ticket sales, attendee demographics, and other relevant metrics.
  • Customer Support: Act as the primary point of contact for ticketing and registration inquiries, resolve issues related to ticket purchases, cancellations, refunds, and access, and provide exceptional customer service to enhance the attendee experience.
  • Collaboration and Coordination: Work closely with the marketing and communications teams to ensure ticketing information is accurately communicated, collaborate with event planners and coordinators to align ticketing and registration processes with event logistics, and coordinate with finance to manage ticket revenue and financial reporting.
  • Platform Optimization: Continuously assess and improve the functionality and efficiency of the ticketing platform, implement best practices for ticketing and registration processes, and stay up-to-date with the latest ticketing technologies and trends to enhance the attendee experience.
Requirements:
  • Proven experience in managing event ticketing and registration platforms.
  • Strong technical skills, including proficiency with ticketing platforms and CRM systems.
  • Excellent data management and analytical skills.
  • Exceptional organisational and multitasking abilities.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Fluency in English; additional languages are a plus.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and innovative team.
  • Professional development and growth opportunities.
  • A collaborative and supportive work environment.