Band 3 Administrator/co-ordinator

6 months ago

Solihull, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
The Leadership team at Solihull are weeks away from opening a state-of-the-art theatre suite which when fully operational will perform 10,000 procedures a year.

Led by Gregg Bramwell - Inpatient Pathway team are passionate about patient care, committed to serving the communities of Birmingham and Solihull and creating a safe and happy environment for our colleagues.

As we expand our service, we recognise the need to increase our workforce. We have created an Administrator/Co-ordinator role to be based at Solihull Elective Hub to focus on the patient journey prior to admission.

Your responsibilities will include audits, report writing, minute taking and supporting the Operations Manager in development of the service. In addition, you will be scheduling clinic appointments and ensuring capacity is fully utilised using our in-house systems - to which full training will be provided. Ideally, you've worked within a similar capacity, with experience in providing all round administrative services.

**Main duties, tasks & skills required**:
Your workload will be varied and with that challenging - however being able to multitask in an efficient manner whilst maintaining a caring and helpful attitude underpins everything you do - to

make a difference to your team and the patients that rely on us to care for them.

You'll have excellent communication and organisational skills and be confident to make judgements unaided. You will be able to work proactively to problem solve and work on your own initiative.

What's in it for you?
- Employed one the largest employers with a worldwide and enviable reputation
- which is recognised for providing 1st class care.
- To be part of team where you are valued, and your opinion and ideas make a difference.
- 27 days' leave plus bank holidays (rising to 29 after five and 33 after 10 years' service)
- NHS pension
- Great maternity, paternity and adoption pay
- Childcare vouchers - do we still offer these?
- Wide range of LGBT+ initiatives and staff networks
- Health service discounts and online benefits
- Health and well-being opportunities
- Cycle to work scheme and discounts on public transport

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- Good keyboard/ IT skills
- Good organisation skills and ability to multitask.
- Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services.
- Confident in dealing with people at all levels.
- Must be able to demonstrate an understanding of equality and di

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