CRM Co-ordinator

4 weeks ago

London, United Kingdom Arup Full time

**Why Arup?**

Join Arup and be a part of creating a more sustainable future. Our team of experts tackle the world's toughest challenges in the built environment - from strategic planning to engineering design.

Unleash your creativity and take your skills to new heights while working on inspiring projects. At Arup, we believe in empowering our people to produce work that sets the bar for quality. Our passionate team shares our values, and that's why they love coming to work every day.

‘Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it’

**The Opportunity**

This full-time, permanent role offers the opportunity to work closely with the Clients & Business Development and Clients, Markets, and Communications teams (CMC). You'll be based in the CMC team with a flexible location, reporting to the CRM Regional Manager.

With over 2,500 active users in the region, the CRM Co-ordinator will play an increasingly significant role in promoting quality and best practice across the UK, India, Middle East Africa (UKIMEA), providing support and guidance to users and groups from across the region.

Working with the regional CRM Manager, the CRM Co-Ordinator will focus on helping to manage and promote the broadening scope and increasing importance of our CRM system in the future of our firm. You will also contribute to regional and global activities, including being part of the global CRM team and contribute to CRM development and testing. It is essential for this person to be a team player as well as being able to work on their own projects with mínimal supervision using their own initiative.

This role requires a proactive, ‘go-getter’ with a natural curiosity to improve the client’s experience when using CRM.

**Is this role right for you?**

We are looking for people who:

- Have a business or business-related background, with a good knowledge of commercial procedures and experience of working with clients.
- Currently working or have worked with a Client Relationship Management tool, preferably Microsoft Dynamics365.
- Experience of prioritising and handling multiple service desk requests
- Have experience of creating PowerBI dashboards when analysing data.

**Rewards and Benefits**

We care about you and want you to perform at your best, which is why we offer one of the most competitive benefits packages in our sector.

As a member organisation, everyone shares in our success through a global profit share scheme (payments are dependent on the firm’s financial performance).

We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

**Different People, Shared Values**

At Arup, we believe when talented people collaborate, great things are possible. Arup hires people with proven skills and open minds. We are taking deliberate action to create an Inclusive culture that is grounded in our purpose to shape a better world.

Learn how our Work Unbound initiative is giving all our members greater flexibility in deciding how and where they work.

**Our Application Process**

To understand what to expect next, please visit our UK Application Process page. Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process.

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