Email Co-Ordinator

Found in: Talent UK C2 - 1 week ago

London, United Kingdom Molton Brown Full time

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

The role

Manage, co-ordinate and develop the BAU email communications calendar globally from the briefing and planning stage, working alongside various teams through creation of email creative, amends and scheduling. Support with regular email performance reporting required, along with initiating new ideas for testing, personalization and content to further develop the CRM BAU function. Learnings to be taken and implemented both from competitor research and testing results. 

What you will do:

Manage the BAU communications email calendar globally from the briefing and planning stage to working with the email developer through creation of email creative, amends and scheduling. This requires effective communication and collaboration with numerous teams across the business including copy, design, brand marketing, other digital teams such as social and the CRM co-ordinator for email plan alignment. Ensuring at all times emails are delivered in a timely and accurate manner.Support with reporting, insights and competitor research to optimise and grow the BAU email channel. Contribute new ideas for email content, testing plans and personalisation, pulling inspiration from industry trends and learnings from previous email performance/tests.Support with producing weekly, monthly and campaign driven reporting to share with Digital and wider business; highlight key insights and suggest actions for enhancements and improvements, including providing insights on testing.Support with CRM team with projects such as implementation of new email platform, data management, customer journey personalisation planning across channels etc.Align with internal departments (eCommerce, Retail, merchandising, legal, etc.) to ensure the customer journey is optimised and brand experience in line with expectation. Business/trade awareness such as stock updates and trade calendar required to make relevant changes to emails where necessary.CRM Manager with administrative tasks such as BAU process changes and amends to lifecycle emails where required to ensure a smooth customer journey and optimise the efficiency of the team.

What you will need:

Qualifications in marketing/digital marketing/ecommerce/business areas preferred, at degree level or equivalent.Minimum 1-2 years digital experience in a results driven role for a consumer brand.General understanding of html and email assets.Attention to detail and highly organised.Strong communication skills; ability to effectively manage multiple stakeholders in collaborative manner.Analytical mindset; able to analyse and interpret data and communicate clear actionable conclusions.Ability to work under pressure and to specific deadlines. Excellent time-management skills and can respond proactively and positively to changing priorities. Inquisitive nature, desire to learn, hands on approach with a problem solving.

Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 17 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.

How we work: Having been selected among the World´s Most Ethical Companies for 17 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community. 

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit

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