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Customer Service Representative
4 months ago
BSNI is working with a leading, distribution company in Belfast have a requirement for an experienced customer service advisor.
**MAIN PURPOSE OF JOB**
This role will impact on the success of the company through the accurate capture and processing of orders to ensure the highest standards of customer satisfaction.
**PRINCIPLE DUTIES AND RESPONSIBILITIES**
The role will ensure:
- High levels of customer service are maintained
- Calls are answered on a timely basis
- Effective communication when dealing with all customer calls
- Customer Order details are accurately recorded and entered onto the database as required
- Effective liaison with despatch to process customer orders through production
- Customer queries are effectively dealt with or passed to the appropriate personnel
- Photocopying and faxing is carried out as required
- Post duties are carried out as required
- Accurate generation of purchase orders in line with sales requirements
- Purchase invoices are followed up as required
- Order amendments are updated on the database
- Provide cover for reception
- All company policy is complied with and supported
- All Health & safety procedures are adhered to
- Personal training and development needs are identified with supervisor
- All relevant training is attended
- Induction, company training and appraisal is supported as required
- Any other duties are carried out as appropriate
**Essential Criteria**:
- 1 years customer service experience within an office environment
*
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£24,407.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Day shift
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Belfast (required)
Ability to Relocate:
- Belfast: Relocate before starting work (required)
Work Location: In person