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We are seeking highly skilled and dedicated individuals to join our expanding customer service team as Inbound Enquiry Centre Advisors. As a key member of our team, you will be responsible for providing exceptional customer service to claimants and appointees, resolving queries and issues in a professional and effective manner.
Key Responsibilities:
- Answering calls from claimants/appointees and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring appropriate management of call lengths and call quality.
- Accurate data inputting with attention to detail for completion of back office administrative tasks.
- Any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service.
Requirements:
- Good listening skills – able to understand customer problems and give clear and concise explanations.
- The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business.
- The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry.
- Polite and professional telephone manner, showing respect and empathy to callers.
- Genuine enthusiasm for customer service.
- Good time management.
- High attention to detail and accurate data inputting.
- Ability to work a range of shift patterns during contact centre opening hours.
- Be adaptable to change in a constantly shifting environment.
What We Offer:
- Starting salary £23,400
- Discretionary quarterly performance bonus.
- 31 days paid holiday pro rata (25 days annual leave plus 8 statutory holidays) with the option to purchase additional holidays.
- Opportunities to progress and develop a rewarding career with a FTSE 100 company (over 70% of our managers are home-grown).
- Company matched pension (we will contribute up to 5% of your salary), life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks' full pay.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Paid volunteer day.
- Employee assistance programme – 24/7 support and advice on personal or work matters.
- Picturesque, waterside location with staff canteen.
We are an equal opportunity and Disability Confident Leader, which means we recruit and develop people based on their merit and passion. We are committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
As a Disability Confident Leader, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Adaptations are available on request. For further information or to discuss any reasonable adjustments you may need, please contact us on or
