Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our Front Office Team at The Merchant Hotel. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Answer and direct internal and external calls on a busy switchboard
- Provide accurate and up-to-date information on hotel services and amenities
- Take dining reservations and room service orders from in-house guests
- Record and communicate messages to guests and staff
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- High level of customer service skills and attention to detail
- Flexibility to work evenings and weekends
What We Offer:
- Competitive hourly rate of £12
- Complimentary overnight stay in The Merchant Hotel with dinner and breakfast
- Company group discount on food and drinks
- Regular wellbeing initiatives and training opportunities
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