Referrals and Training Coordinator

6 months ago

Dartford, United Kingdom My Life Semi-Independent Project Full time

**Temporary contract
- Maternity cover**
- **Primary Objective of Position**_

My Life Semi-Independent Project provide accommodation and support to Looked after Children including unaccompanied asylum seekers aged 16 - 25 years old.

We recognise the obstacles and challenges that face Young People, as they prepare to leave Local Authority care and make the transition into independence and adulthood. We believe that by providing Young People with positive role models and empathetic, dedicated experienced Key Workers and Managers we can equip them with the independent living skills required to thrive in the wider community.

As the Referrals and Training coordinator you are expected to deal with referrals and match young people in a suitable accommodation within the organisation. You will be managing a wide range of tasks including, updating systems, liaising with local authorities, placing young people, providing business information, and organising meetings and in contact with different Social Workers and Placement Officers from different Local Authorities.

In addition to this you will also be responsible for meeting the training needs of our staff and young people, overseeing both online and in person training requirements, as well as supporting the management team as a whole with administrative tasks and ongoing service development.
- **Key responsibilities**_

**Referrals**
- To liaise with Local Authority Social Workers and Commissioning Officers in an efficient and professional manner with the aim of facilitating the intake of new referrals.
- Responsibility for overseeing referrals and admissions from relevant Local Authorities.
- In liaison with the senior management team, to determine the most appropriate Young Person to staff match and discuss with the relevant Local Authority to ensure the best outcome for each young person.
- To have the ability to risk assess each young person referred to our service and complete matching forms to ensure appropriate placements are made.
- To coordinate pre-placement meetings with Project Managers where possible to ensure potential Young People are aware of the expectations of the service and are a suitable match for the accommodation.
- To ensure Line Management are kept informed and up to date with occupancy levels.
- To oversee and send out the vacancy list and be responsible for sending out up to date information to Local Authorities and Placement teams.
- To be involved in marketing the organisation to Local Authorities.
- To record all authorised placement costs and complete Admission forms for Internal use.
- To maintain records of all referrals, vacancies, admissions, and discharges via the Weekly Board.
- To record and evaluate all unsuccessful referrals to identify potential areas for growth for the Company.

**Training**
- To train and develop staff in conjunction with the Service and Project Managers.
- To co-ordinate and ensure staff are adequately trained as part of their induction.
- Set deadlines for training completion and ensure these are followed up and met by staff.
- To be involved in inducting new staff members into their role.
- To maintain and update Power point presentations used for induction purposes.
- Identify staff training needs and arrange training with external providers, if necessary and arrange training venues.
- To develop and maintain the staff training matrix.
- To plan and implement in house training events for staff members in line with the needs of the company.
- Coordinate with departmental managers on training needs and overall business strategy.
- Coordinate and manage quarterly training meetings with the senior management team.
- Overall take a ‘hands on’ approach, training staff with the knowledge, practical skills and motivation to carry out their roles.
- To oversee the ASDAN independent skills programme for young people taking part, assigning work modules for completion and assessing work submitted via an online portal.
- Exploring other training opportunities for service users.

**Regulatory**
- To manage and support effective relationships with internal and external suppliers and clients.
- To ensure that the Service Manager and the Service Director are made aware of any issue that could adversely impact on the organisation.
- To ensure all Company policies and procedures are implemented.
- To ensure Key Workers are trained to a level appropriate to enable them to deliver a high quality service to the young people.
- Maintain and assist with the companies ISO 9001 (quality), 14001 (environmental) and 45001 (health & safety) management systems.
- Maintain and assist the companies CHAS requirements (Contractors Health and Safety Assessment Scheme).

**General**
- To participate in Staff meetings.
- To carry out 6 monthly feedback questionnaires with all Young People and deliver feedback to management team.
- Maintain and oversee the Annual leave system for Staff members
- To support with managing and maintain

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