Head of Trade New

5 days ago

Manchester, United Kingdom N Brown Full time

**Job details**:

- Salary Competitive + Benefits
- DisciplineProduct and Trade
- Reference008582
- Contact NameDirector of Merchandising & Trading

N Brown and has seen exceptional growth online, becoming a true leader in its market. As Head of Trade, you will lead your Brand with the continuation of growth, driving online demand and ensuring we deliver the best possible customer experience throughout their journey. Reporting to the Group Director of Merchandise & Trade this role is fundamental to delivering the commercial objectives and targets of the business.

You will have strong Commercial drive and acumen, and a customer-first attitude, with proven experience in a digitally led retail environment, preferably fashion retail. Understanding and championing the customer, with a strong opinion to shape and drive the forward strategy. Experienced in leading commercial marketing and ecommerce teams, with a clear result focus, excited by change and innovation.

What you’ll do:

- To drive online and app sales for your Brand to deliver against agreed commercial plans and forecasts.
- To be the Brand champion and advocate leading the Performance Squad to manage the in-season trading of online products and promotions to achieve P&L targets, to include:

- Feedback into divisions on factors impacting trade performance and agree SLA’s to offer alternative solutions:

- Identify opportunities for improvement in performance and ROI; and
- Monitor and drive the Commercial and Operational Performance, of the Performance Squad.
- Execution of the product selling plan e.g. launching new phases of products.
- Reacting to trends and current affairs impacting, or likely to impact, Trade (PEST) (political, economic, socio-cultural and technological) e.g. adverse weather, pandemic etc.
- Driving improvements in conversion and category bounce rates.
- Optimising the product offer for core customer groups and business targets.
- Understanding and driving customer behaviour to deliver the best customer journey/experience.
- Delivering the best customer experience possible with support from the UX teams.
- Execute the promotion of credit offerings in line with regulations.
- Collaborate with and co-ordinate stakeholders from a diverse range of business functions.
- Inform and contribute to brand and marketing strategies, business plans, forecasts and budget allocation.
- Establish and maintain stakeholder networks across multiple business areas.
- Introduce a culture of transparency and collaboration across and within the Performance Squad and other working meetings/briefings.
- Lead eComm, CRM, Online Merch and CRO as a cross functional team in line with the brand proposition. Support and develop the eComm, CRM, Online Merch and CRO Leads to a Community of Practice model to share knowledge and support consistency.

What’s you’ll have:

- Educated to degree level or equivalent or extensive work experience.
- Specialist knowledge of Marketing/Business/Trade.
- Strong cognition of business structure and strategy.
- Proven track record in marketing and digital management experience with specific skills in ecommerce and digital marketing.

**What’s in it for you?**

24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days

Annual bonus scheme

Enhanced maternity and adoption leave

Company pension with up to 8% N Brown contribution

Mental Health support both internally and externally, including access to our wellbeing champions and counselling services

A range of financial wellbeing support

Colleague discount across all N Brown brands

Onsite café with subsidised rates and local restaurant discounts

Paid volunteer time - all our colleagues can take a full day paid to volunteer for a charity of their choice

**Our promise to you**:
We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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