Administration Executive

4 days ago


Woodbridge, United Kingdom Sykes Cottages Full time

**Sykes Holiday Cottages are now seeking an exciting new role at our Regional Sister Brand, Best of Suffolk, adding a sociable and passionate Administration Assistant to our Woodridge team during one of our busiest times in our calendar year**

The Best of Suffolk brand was born in 2006 and is now the widely recognised symbol for luxury holiday accommodation in Suffolk Founded in 2006, Best of Suffolk started with six properties and a mission to bring the standards of boutique hotels to self-catering accommodation. Since then, we have successfully grown our award-winning business year-on-year to now represent over 400 stylish places to stay in Suffolk. In July 2021 Best of Suffolk joined forces with Sykes Holiday Cottages, becoming a sister brand to the award-winning agency and are now looking to build out our passionate team with the best and brightest local talent to meet the demands of what is set to be one of our busiest years to date.

We are lucky enough to be experiencing a significant increase in bookings due to a huge surge in demand for UK holidays. **As such we are now seeking our newest Administration Assistant to join our Woodbridge head office during a 9 month FTC.** As our newest addition, you will be **crucial in supporting the administration process across all departments of the business and to provide support operationally, to Bookings & Customer Service departments when required.**

Our newest addition will be working closely with the Bookings Manager to **understand the bookings process and support in achieving sales targets as well as providing a receptionist support to the heads of departments when required.**
- Exceptional customer service skills.
- Excellent communication and influencing skills, both written and verbal.
- Strong organisational skills.
- Ability to plan, prioritise and manage workload to meet deadlines.
- Strong attention to detail and accurate processing skills.
- Ability to build relationships, both internally and externally.
- Pleasant, professional and proficient at all times.
- Confident and calm under pressure.
- Self-motivated and committed to personal excellence.
- Experience with Microsoft Office packages.
- Personality and Attributes: _
- A positive attitude displayed at all times, supporting the Company’s reputation for excellence through high standards of personal behaviour, including appropriate dress code.
- Professional and polite, developing and maintaining excellent working relationships with all stakeholders.
- A team player who will proactively offer support to their colleagues.
- Flexible in attitude and approach.
- Ability to assess own performance and undertake personal development activities, always looking at ways to improve themselves.
- Takes personal accountability to build their knowledge and develop their skills.
- Willing to go the extra mile to succeed.
**As our newest Administration Assistant, you will be reporting into the Bookings Manager and will be accountable for the following areas of responsibility**:

- **Administration**_
- Support of this department
- Welcome Files and Arrival Details
- Linen and toiletry orders
- Balance payments
- Internal stock ordering
- Office presentation and upkeep
- Customer Service Support
- Responding to positive reviews
- **Sales**_
- Telephone answering
- Accessing availability
- Offering suitable properties
- Conversion of enquiries
- Cover for the Bookings Manager
**You will further be responsible for the following areas of key deliverables**:

- The highest level of service provided at all times.
- All specific role functions completed accurately and within required timescales.
- Other areas of the business fully supported as and when required.
- Continual review and improvement of existing processes.
- Company targets achieved at individual and team levels.
- Complaint resolution support.
- Client satisfaction targets achieved
- The highest level of hospitality provided to all visitors to BoS HQ.
- Saturday (1 in 4) and On-Call availability (1 in 7)
- Be prepared to cover colleague’s in all departments
**Please note: Your working hours will be 40 hours per week. This is a 9 month FTC with opportunities to extend to a permanent position after this.**

Work Remotely
- No

Contract length: 9 months

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Store discounts
- Wellness programmes
Schedule:

- Monday to Friday



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