Student Services Advisor

3 months ago

London, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - HE - Professional Services**Title**:

- Student Services Advisor**Contract type**:

- QA HE Ltd Permanent**Job advert**:
**Student Services Advisor**

**London (E1 7HT)**

**Monday to Friday 9.00-5.30**

**On-site role at our London Campus**

**About the Position**:

- Have you got excellent customer-service skills? Are you a great communicator? Do you know what it’s like to be a student with queries and questions? If yes, then this is the perfect role for youHere at QAHE, we’re looking for a fabulous
- **Student Services Advisor** to join our Ask4Help and Student Progress team in London (E1 7HT)**The main aspect of this exciting role is to work alongside a small team acting as the first point of contact for all Northumbria London students, handling a full range of student enquiries received (face-to-face and virtual) and referring to more specialist teams where appropriate.**

You’ll resolve the queries if you can or signpost the students to other relevant departments to get the resolution. You’ll deal with enquiries ranging from Course Enquiries and Enrolment Enquiries through to Finance Enquiries and Welfare questions. And all of that will contribute to an outstanding student experience- Supporting the Ask4Help Coordinator in ensuring the delivery of an excellent forward facing and virtual customer service for Ask4Help.
- Providing a welcoming, efficient, helpful and informative service to all customers.
- Being responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information.
- Using the Student portal and FAQs developed within the Ask4Help teams to answer and refer student queries.

(Scroll to the bottom of this advert to read the full Job-Description)**About You**:
**This role would be a great fit if you’ve been through the student-journey yourself, are a great and patient communicator, and are confident in responding to potentially complex queries.**

We’d love you to be able to tick the following boxes, too:
- Someone who takes ownership
- Proactive
- Not shying away from potentially difficult queries
- Great admin skills
- Can deal with different types of students both in person or through phone-calls CRM

**You’ll basically be a triage for student queries; working out which relevant department you’d need to signpost them if you can’t resolve the issue yourself.** With a great CRM with all the FAQs to a supportive environment with great mentors for managers, you’ll be given all the tools you’ll need to succeed in this pivotal role.-
- #LI-On-site- #LI-CC2- #LifeAtQA**What We'll Do For You**:
**Still not convinced...?**

**Then how about this ?**

Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.**Our perks**:
You’ll work hard and do great things for us, so we’ll make sure your efforts and achievements are well-rewarded with an attractive package and benefits include:
- Competitive salary
- Working in a collaborative and diverse team
- 27 days holiday plus ability to purchase 5 more days
- 3 days a year fully paid training,
- 2 days a year paid charity volunteering
- Medicash (healthcare moneyback scheme)
- £500 referral scheme
- A superb Gymflex scheme
- Our own BenefitsHub to receive loads of discounts

**Want to know about QA Higher Education?**

We’re the UK's leading provider of tech and digital skills, including funded workplace learning programmes, university programmes, and apprenticeships. As part of the QA Group, we believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.**(Yep, we’re bragging)**

From courses in Business to Cyber Security and more, we work closely with our partner universities to provide excellent teaching. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees.**Equal Opportunities**:
You’ll instantly be welcomed into our team and here, we celebrate our diversity. We’ve won numerous awards demonstrating our commitment to our inclusive culture. Everyone feels part of QA with our welcoming networks in place from day one, and you’ll have a work buddy to call on anytime from the get-go.Vacancy location

**Location**:

- London, London, London (Middlesex Street)**Job Description**:
**Attachment****:

- 00. 5333 JD.pdf (203 Kb)General information

**Reference **:1000005333

  • Student Advisor

    3 months ago

    London, United Kingdom A Star Student Recruits Full time

    **About us** A Star Student Recruits is a Educational Consultancy company who provide free, expert support to students taking their next step into higher education. Our goal is to ensure every student can begin university smoothly and stress-free, with the best support available to them. So they can focus on boosting their career potential.. Our work...

  • Student Advisor

    3 months ago

    London, United Kingdom University of West London - Student Union Full time

    Job description We are looking for an advice professional who understands best practice in delivering advice in a 1-2-1 or group setting. You must be passionate about supporting students and improving the student experience at UWL! The Student Advisor is a key role within the UWLSU’s Advice and Wellbeing team. The Student Advisor will deliver case-based...

  • Student Accommodation Advisor

    7 days ago

    London, Greater London, United Kingdom iQ Student Accommodation Full time

    About the RoleiQ Student Accommodation is seeking a highly skilled and customer-focused individual to join our site-based customer service team. As a Customer Service Advisor, you will play a vital role in ensuring our students feel at home in our 76 sites across 29 UK cities.Key ResponsibilitiesProvide exceptional customer service to students, responding to...

  • Student Accommodation Advisor

    6 days ago

    London, Greater London, United Kingdom iQ Student Accommodation Full time

    About the RoleiQ Student Accommodation is seeking a highly skilled and customer-focused individual to join our site-based customer service team. As a Customer Service Advisor, you will play a vital role in ensuring our students feel at home in our 76 sites across 29 UK cities.Key ResponsibilitiesProvide exceptional customer service to students, responding to...

  • Customer Service Advisor

    3 months ago

    London, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    3 months ago

    London, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    3 months ago

    London, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Student Services Advisor

    3 months ago

    London, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - HE - Operational Services**Title**: - Student Services Advisor**Contract type**: - QA HE Ltd Permanent**Job advert**: **Student Services Advisor (On-Site Role)** **London (Roseberry Avenue EC1R 4TF)** **On-Site** **Monday/Wednesday/Thursday 9.00-5.30 / Tuesday 12.30-9.00pm and Saturday...

  • Student Services Advisor

    3 months ago

    London, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - HE - Operational Services**Title**: - Student Services Advisor**Contract type**: - QA HE Ltd Permanent**Job advert**: **The role: Student Services Advisor** **Location: London (Roseberry Avenue EC1R 4TF) On-site** **Full time, 37.5 hrs per week** **Hours: Monday/Wednesday/Thursday 9.00-5.30 / Tuesday...

  • Student Services Advisor

    3 months ago

    London, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - HE - Operational Services**Title**: - Student Services Advisor**Contract type**: - QA HE Ltd Permanent**Job advert**: **The role: Student Services Advisor** **Location: London (Roseberry Avenue EC1R 4TF) On-site** **Full time, 37.5 hrs per week** **Hours: Monday/Wednesday/Thursday 9.00-5.30 / Tuesday...

  • Customer Service Advisor

    3 months ago

    London, United Kingdom iQ Student Accomodation Full time

    **_Doing the right thing, even when nobody's watching? It's an iQ thing._** iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities** their best year yet.** Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...

  • Student Services Advisor

    3 months ago

    London, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - HE - Professional Services**Title**: - Student Services Advisor**Contract type**: - QA HE Ltd Permanent**Job advert**: - .Vacancy location **Location**: - London, London, London (Middlesex Street)General information **Reference **:1000006573

  • Student Advisor

    3 months ago

    London, United Kingdom UK College of Business & Computing Full time

    **UK College of Business and Computing **has a fantastic new opportunity for a **Student Advisor** to join the team. You will join us on a **part time (across 3 days)**, **permanent basis.** UKCBC is a leading London based independent educational provider with over 18 years of delivering high quality qualifications across the areas of Business, Computing,...

  • Customer Service Advisor

    3 months ago

    London, United Kingdom iQ Student Accommodation Full time

    Customer Service Advisor - Glasgow Location: iQ Elgin Place Job Type: Permanent - 15 hours per week Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year yet. Our site-based customer service...

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom iQ Student Accommodation Full time

    Customer Service Advisor - Edinburgh Location: Fountainbridge Job Type: Permanent - 20 hours per week Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year yet. Our site-based customer...

  • Student Wellness Coordinator

    1 week ago

    London, Greater London, United Kingdom V0004 Student Services Full time

    Job SummaryWe are seeking a highly skilled Mental Health Therapist to join our team at V0004 Student Services. As a key member of our Counseling Center, you will provide face-to-face individual, couples, and group therapy to university students.Key ResponsibilitiesProvide Counseling Services: Offer individual, couples, and group therapy sessions to students,...

  • Student Advisor

    3 months ago

    London, United Kingdom University of West London Full time

    Do you want to work in a nationally award-winning, professionally accredited advice service that puts disrupting inequality in higher education at the heart of everything it does? Are you an experienced advice professional who understands best practice in delivering case-based advice in a 1-2-1 or group setting? Are you passionate about supporting students...

  • Customer Service Advisor

    2 months ago

    London, United Kingdom iQ Student Accommodation Full time

    Customer Service Advisor - Vauxhall, LondonDoing the right thing, even when nobody's watching? It's an iQ thing.iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year yet.Our site-based customer service teams are bursting with independent thinkers and problem...

  • Student Advisor

    2 months ago

    London, United Kingdom Birkbeck University of London Full time

    **This is a full time, open-ended appointment (1 FTE).** **Birkbeck, University of London are looking for a Student Advisor to join our Team.** The Student Advice team serve as a hub for customer and student enquiries. The Student Advisor position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service...

  • Student Support Advisor/student Onboarding Advisor

    3 months ago

    London, United Kingdom Verto Education Full time

    Student Support Advisors (SSA) work to create an inclusive environment that champions academic success and promotes Verto's core values of compassion, transformation, vulnerability and responsibility. SSA's are responsible for providing comprehensive support to Vertoans, cultivating mentor relationships for approximately 30-35 students within their assigned...