Student Services Advisor

7 months ago

London, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - HE - Operational Services**Title**:

- Student Services Advisor**Contract type**:

- QA HE Ltd Permanent**Job advert**:
**The role: Student Services Advisor**

**Location: London (Roseberry Avenue EC1R 4TF) On-site**

**Full time, 37.5 hrs per week**

**Hours: Monday/Wednesday/Thursday 9.00-5.30 / Tuesday 12.30-9.00pm and Saturday 9.00-5.00pm**

**Package: competitive + benefits**

**About the role**:

- As a
- **Student Services Advisor** at QAHE, you’ll be enabling some of our largest clients to win in the digital revolution. You’ll be working within the Student Services Department, being responsible for all aspects of the face to face, written and telephone interaction with the students. You’ll provide administrative support to the students and internal departments.**About you**:

- This role would be a great fit if you’ve got previous customer-service experience (be that from Hospitality, Retail or anywhere) and we’d love you to be able to tick the following boxes, too:
- Excellent communication skills
- Good organisational, problem-solving and planning skills
- Excellent literacy and numerical skills
- Team player
- Flexible and adaptable to change
- Well organised and methodical
- Experience within a student supporting role within the education sector
- Reception and external telephone experience preferred
- Experience of multi-tasking and delivery to agreed timescale
- Experience of working in a highly administrative environment

This is an entry-level role, so could suit a recent graduate, but you would need to be a fantastic people-person**From the Job Description**:

- Act as the first point of contact for all registered students on campus who require information and support from the student services department
- Deliver a first class and focused front-line service attending to all face to face, written and telephone enquiries
- Provide professional, effective and efficient support to our students and make referrals where necessary
- Ensure the students have a high-quality experience of the university with a focus on customer service
- Assist with all aspects of student administration (to include student letter requests, student record management)
- Provide internal departments with a good and effective service
- Assist with the enrolment and induction of students where required

(Scroll to the bottom of this advert to read the full Job-Description)**Sounds great, doesn’t it? And in return we will offer you**

**Down time**
- This is a very community-minded team and taking time for us is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include:

- **27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme and 2 days per year charity leave.**

**What We'll Do For You**:
**How we’ll help with finance**
- In addition to
- **pension, group income protection and life assurance**, QA are offering you an
- **annual pay review**, access to our
- **employee discounts benefit hub** with hundreds of deals and savings on goods and experiences,
- **season ticket loan, tech scheme and an employee referral scheme.**

**Personal growth**
- Learning and opportunity is at the core of what we do - and that applies to you too- You’ll have the unique opportunity to
- **develop your skills on our QA authored courses** in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from
- **Circus Street** and
- **Cloud Academy** on a variety of tech and business topics. Or perhaps you’d like to enrol on an apprenticeship programme to enhance your skillset or learn new things.**Our people**
- We are an
- **The Inclusive Top 50 UK Employers List** are a testament to this.We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.**A little about QA**:

- At QA, our mission is
- **powering people’s potential.**
- We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, IBM as well as small organisations to give them the competitive edge in the digital world of today.We're also Microsoft's biggest training-partner globally. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the

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