Student Services Advisor

5 months ago

London, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - HE - Operational Services**Title**:

- Student Services Advisor**Contract type**:

- QA HE Ltd Permanent**Job advert**:
**The role: Student Services Advisor**

**Location: London (Roseberry Avenue EC1R 4TF) On-site**

**Full time, 37.5 hrs per week**

**Hours: Monday/Wednesday/Thursday 9.00-5.30 / Tuesday 12.30-9.00pm and Saturday 9.00-5.00pm**

**Package: competitive + benefits**

**About the role**:

- As a Student Services Advisor at QAHE, you’ll be enabling some of our largest clients to win in the digital revolution. You’ll be working within the Student Services Department, being responsible for all aspects of the face to face, written and telephone interaction with the students. You’ll provide administrative support to the students and internal departments.**About you**:

- This role would be a great fit if you’ve got previous customer-service experience (be that from Hospitality, Retail or anywhere) and we’d love you to be able to tick the following boxes, too:
- Excellent communication skills
- Good organisational, problem-solving and planning skills
- Excellent literacy and numerical skills
- Team player
- Flexible and adaptable to change
- Well organised and methodical
- Experience within a student supporting role within the education sector
- Reception and external telephone experience preferred
- Experience of multi-tasking and delivery to agreed timescale
- Experience of working in a highly administrative environment

**This is an entry-level role, so could suit a recent graduate, but you would need to be a fantastic people-person**

**From the Job Description**:

- Act as the first point of contact for all registered students on campus who require information and support from the student services department
- Deliver a first class and focused front-line service attending to all face to face, written and telephone enquiries
- Provide professional, effective and efficient support to our students and make referrals where necessary
- Ensure the students have a high-quality experience of the university with a focus on customer service
- Assist with all aspects of student administration (to include student letter requests, student record management)
- Provide internal departments with a good and effective service
- Assist with the enrolment and induction of students where required

(Scroll to the bottom of this advert to read the full Job-Description)#LifeatQA #QA #theresnoplacelikeqa #LI-CC2 #LI-hybrid #hiring**What We'll Do For You**:
**And we can offer you the following in return for your hard work**

**Downtime**:

- Taking time for us is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme and 2 days per year charity leave.**Finance**:

- In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.**Personal Growth**:

- Learning and opportunity is at the core of what we do - and, as well as receiving first-rate training for the role in question, you’ll also have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this).**Our People**:
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.**A little more about QA Higher Education?**

At QA, our mission is powering people’s potential.We’re the UK's leading provider of tech and digital skills, including funded workplace learning programmes, university programmes, and apprenticeships. As part of the QA Group, we believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.From courses in Business to Cyber Security and more, we work closely with our partner universities to provide excellent teaching. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees.**If this is what you’re looking for, here are the next steps**:
Vacancy location

**Location**:

- London, London, London (Rosebery Avenue)General information

**Reference **:1000006706

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