Student Support Advisor/student Onboarding Advisor

7 months ago

London, United Kingdom Verto Education Full time

Student Support Advisors (SSA) work to create an inclusive environment that champions academic success and promotes Verto's core values of compassion, transformation, vulnerability and responsibility. SSA's are responsible for providing comprehensive support to Vertoans, cultivating mentor relationships for approximately 30-35 students within their assigned Care Teams at Verto Education. An SSA serves as a resource both academically and personally for students in their community.

The Student Onboarding Advisor (SOA) serves in a key role directly responsible for managing relationships with Verto participants and their families from point of enrollment until point of arrival on-site, and is a key player in setting students up for an overall successful Verto experience. The Student Onboarding Advisor provides comprehensive advising for students on a broad range of pre-departure and study abroad topics such as student health and safety matters, credit transfer, the visa process, housing, and collecting important documentation. The Student Onboarding Advisor introduces students to the Verto Community by inviting them and encouraging them to attend community building events. Student retention is a key goal in this role; it is expected that Student Onboarding Advisors will work collaboratively across the organization to achieve this.

This job description is meant to provide an outline of essential job functions of the position and is not an all-inclusive list.

Reports to: From August
- December this position reports to Student Life Manager or Program Director with a dotted reporting line to Academic Director or Manager. This position regularly collaborates with the Academic Coordinator and other academic staff in support of student advising and transfer services.

From January to July this position reports to the Student Onboarding Manager with a dotted line to their in country Program Director.

**Responsibilities**:

- Student Onboarding Related Responsibilities:_
- Serve as the main point of contact for each student from the point of deposit through the start of their semester with Verto.
- Retain enrolled students through the pre-departure process and successfully prepare them logístically, emotionally, and culturally to the arrival of their program.
- Identify and address all potential obstacles for every Verto participant, including but not limited to concerns around finances, health, safety, travel documentation, academic support, and post-Verto plans.
- Build and maintain timelines that ensure each student is on track to make timely decisions, complete necessary pre-departure action items, provide important documents, and have a smooth start to their Verto semester.
- Master the visa processes for several countries, and provide accurate guidance and advice to students and families.
- Develop and maintain extensive knowledge of program details and become an expert on designated sites.
- Work collaboratively with various departments across the organization, both domestic and internationally to create and continue to improve the student's experience and business efficiencies.
- Other Duties as assigned
- Student Support Advisor Related Responsibilities:_
- Administration
- 25%_
- Prepare, attend, and participate in all meetings (ex: staff, committees, 1:1, trainings, etc.)
- Time management (ex: attendance/timeliness for meetings, availability in the study center, presence in community, etc.)
- Complete all front desk duties (if applicable)
- Proficient and appropriate use of Verto Education systems (ex: Salesforce, Maxient, Google,Campus Groups, Canvas etc.)
- Submit reports and paperwork on time and complete projects thoroughly
- Regularly monitors student academic progress, updates corresponding records, and follows through on necessary academic actions and related reporting.
- Conducts Health & Safety inspections and student well-being checks, as directed by supervisor or duty staff
- Monitor student academic accommodations and help students self-advocate with faculty for resources.
- Complete required 1:1 meetings with each of your assigned Community members during the course of the semester.
- Community Building and Communication
- 30%_
- Create and maintain a student-centered environment when working in the office by interacting regularly with students and guests.
- Educate students on Verto procedures, including, but not limited to: safety and security guidelines, Code of Responsibility, and Academic Actions
- Be visible, available, and approachable in the community through holding regular events and meetings with students and by being available during working hours in the Study Center.
- Foster an inclusive Community environment
- Create and maintain positive working relationships with Global partners (Headquarters staff of different departments) through regular attendance and communication at global meetings.
- Preserve the confidentiality of personal information about students and staff obtaine

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