Student Advisor

2 months ago


London, United Kingdom Birkbeck University of London Full time

**This is a full time, open-ended appointment (1 FTE).**

**Birkbeck, University of London are looking for a Student Advisor to join our Team.**

The Student Advice team serve as a hub for customer and student enquiries.

The Student Advisor position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service in an advisory capacity.

In addition to supporting and responding to initial student enquiries via a variety of platforms, the job holder will take on some one-to-one casework supporting students with complex funding difficulties.

**Evening and weekend work may be required as service demands.**

We are looking for a dynamic individual with a ‘can do’ attitude—enthusiastic, outgoing, a great communicator and listener, and an excellent team player. You will have detailed knowledge of university services, procedures, and regulations in order to ensure all advice and referrals are accurate.

Furthermore, You will need to enjoy working with people, be committed to providing an excellent student experience at all times, even during demanding, high-volume busy periods, and deal empathically and professionally with students who are angry or distressed.

**Ideally, you will have**:

- Excellent customer service skills
- Competent IT skills,
- Accuracy
- The ability to work in a busy environment are required together with proven ability to work supportively and effectively within a team.

**Desirably, you will have**:

- Previous experience of student finance and funding would be advantageous.

**Remuneration**:
Grade 4 of the College's London Pay Scale which is £28,728 rising to £32,096 per annum.

The salary quoted is on the College's London Pay Scale which includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the London area.

**Enquiries**:

- Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London._
- We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes._


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