Customer Service Executive

22 hours ago


Leeds, United Kingdom Zenith Intelligent Vehicle Solutions Full time

Customer Executives We want to hear from you

Are you looking to take your customer service career to the next level? Are you looking for a role that will offer you exposure to an exciting array of clients, and the opportunity to continuously build on and improve our world class service?

We have a range of fantastic Customer Executive opportunities within our ZenAuto and White Label Teams

This is the perfect opportunity for anyone looking to take the next step in their career in customer service. The role will offer the opportunity to manage more complex customer queries and escalations, to develop problem solving solutions and to support and offer coaching to our growing team of Customer Administrators.

These roles are part of a successful customer service function that delivers personal and high-quality experiences that form a seamless process and service to our customers.

Previous experience in a customer service focused role within an office or corporate environment is key to this position. The role will require an individual who is comfortable managing high call volumes and customer queries as well as adopting a flexible approach to different tasks and challenges.

**Responsibilities include;**
- Be the key point of contact for our customers, providing support and advice on a daily basis across a broad range of vehice related queries.
- Manage customer orders, taking full ownership and responsibility
- Nurture relationships and constantly review feedback and customer communications
- Understand the customer and their requirements, to deliver effective service and insight to add value to both the customer and Zenith
- Act as a point of contact for issues and complaints
- Build strong internal and external relationships with all key stakeholders, working with your customers to understand their business and objectives
- Own your clients’ data ensuring systems and documentation are up to date at all times to generate high quality MI
- Take responsibility for individual performance against budgets and targets.
- Understand the various vehicle funding methods and the costs and benefits to each for clients including and not limited to Contract Hire, Contract Purchase, Employee Car Ownership, Salary Sacrifice

**Benefits include;**
- Competitive salary
- Annual bonus
- 25 days annual holiday with buy/sell options available
- Annual birthday leave
- 6.25% contributory pension scheme
- Discounted gym membership
- Tech scheme
- Referral scheme

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

Additional pay:

- Yearly bonus

Schedule:

- Monday to Friday
- No weekends



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