Customer Service Executive

5 days ago

Leeds, United Kingdom Finning Full time

**Customer Service Executive**
Leeds, West Yorkshire
**The Company**
Finning is one of the world’s largest Caterpillar suppliers of construction, earth moving and power systems equipment. With over 80 years of success, we sell, rent and provide parts and services for equipment and engineers to customers in various industries.
We are active in the construction sector and supply heavy plant machinery to customers, including global blue-chip organisations within the construction sector and for major infrastructure projects. With an operational lifetime of 20 - 25 years, customers requiresupport, parts and services during this period.
We are now looking for a Customer Service Executive to join our team in Leeds on a permanent, full-time basis.
**The Benefits**:

- Competitive salary
- Pension
- Life Assurance
- Health Cash Plan
- Employee Share Purchase Plan
- Staff Discounts (wide range of retailers)
- Cycle to Work Scheme
This is a fantastic opportunity for an experienced customer service professional with an awareness of parts supply chain processes to join our innovative company.
We have been providing an unrivalled service for over 80 years and the knowledge and skill set you bring to this role will be key to ensuring we are able to continue delivering an exceptional experience to our customers.
So, if you’re customer-focused, results-driven and want the chance to thrive in a dedicated working environment, we want to hear from you.
**The Role**
As a Customer Service Executive, you will provide a consistently outstanding level of customer experience throughout the parts order process through all parts channels.
Fully engaging with customers on every call, you will ensure that we understand what the customer needs and successfully identify the right route for the call to take.
You will also drive customer contact channel shift, identifying which customers would benefit from PCC and/or CUBIQ channels to enable instant access to information and to actively cross-sell and upsell other Finning parts and services.
**About You**
To be considered as a Customer Service Executive, you will need:

- Customer service experience
- An awareness of parts supply chain processes
- An understanding of the engineering industry
- The ability to navigate and update a CRM Sales System
- The ability to accurately record data
- Excellent customer service skills
- Excellent listening and communication skills
- Educated to GCSE level or equivalent
Other organisations may call this role Customer Service Assistant, Customer Service Advisor, Customer Success Executive, Customer Solutions Executive, Customer Service Rep, Customer Support Representative, or Customer Support Advisor.
Webrecruit and Finning are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.

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