Customer Service Executive

3 months ago


Leeds, United Kingdom Switch Advisor Ltd Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.

**Duties**:

- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns.
- Utilize phone etiquette skills to ensure professional and courteous communication with customers.
- Perform data entry tasks accurately and efficiently to update customer information and process orders.
- Upsell products or services to customers when appropriate, maximizing sales opportunities.
- Communicate effectively in English, both verbally and in writing, to provide clear and concise information to customers.
- Analyze customer needs and provide appropriate solutions or recommendations.

**Skills**:

- Excellent phone etiquette skills to provide professional and courteous customer service.
- Proficient in English language, both verbal and written communication.
- Strong data entry skills for accurate and efficient processing of customer information.
- Ability to upsell products or services to maximize sales opportunities.
- Bilingual or multilingual skills, to assist customers who prefer non-English communication.
- Strong analytical skills to understand customer needs and provide appropriate solutions.

**Job Types**: Full-time, Permanent

**Salary**: From £23,543.88 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person



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